Kayla Dingess
Fort Lauderdale,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
National Brick Pavers
Pompano Beach, FL
07.2024 - Current
- Excelled in exceeding daily credit card application goals.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
- Provided technical assistance to customers on various aspects of the permitting process.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Worked closely with other departments within the municipality to ensure timely processing of permits.
Student Nurse
Encompass Health Rehabilitation Hospital
Sunrise, FL
01.2022 - Current
- Provided emotional support to patients and families, offering comfort and information as needed.
- Delivered culturally sensitive care to unit patients for optimal outcomes.
- Documented patient care activities and observations in medical records accurately.
- Demonstrated knowledge of pharmacology principles when preparing medications for administration.
- Observed and communicated changes in patient's condition to registered nurse on duty.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Planned and served meals and snacks to patients according to prescribed diets.
Nursing Student
Springtree Health & Rehab
Sunrise, FL
01.2022 - Current
- Responded to patient needs and special requests.
- Participated in interdisciplinary team meetings to discuss patient care.
- Provided emotional support for patients undergoing stressful situations or treatments.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Prepared medications for administration by reading physicians' orders accurately and following established procedures for administration of drugs safely.
- Enrolled in accredited school of nursing in good standing to pursue healthcare career.
- Compiled patient health data for electronic health records.
- Participated in community health initiatives and screenings.
- Measured and recorded blood pressure, temperature and respirations.
- Administered medications as prescribed, following proper protocols.
- Practiced infection control measures, including proper handwashing and PPE use.
- Engaged in clinical rotations across various departments to gain diverse experience.
Student Nurse
Vitas Hospice
Sunrise, FL
01.2022 - Current
- Provided emotional support to patients and families, offering comfort and information as needed.
- Delivered culturally sensitive care to unit patients for optimal outcomes.
- Documented patient care activities and observations in medical records accurately.
- Demonstrated knowledge of pharmacology principles when preparing medications for administration.
- Maintained safe and comfortable environment for each patient.
- Provided emotional support to family members of critically ill patients.
- Observed and communicated changes in patient's condition to registered nurse on duty.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Completed clinical work in different units to achieve degree standards and build nursing knowledge.
- Obtained laboratory specimens by using phlebotomy skills to complete both venous and finger-stick blood draws.
- Investigated diagnoses to learn more about mechanism, action, peak and onset of each.
- Maintained confidentiality of patient records according to HIPAA guidelines.
- Implemented infection control measures, including hand hygiene and proper disposal of sharps.
- Conducted health screenings and assessments under the supervision of a nurse.
- Prepared and maintained patient rooms, ensuring a clean and safe environment.
- Assisted in administering medications and treatments to patients.
- Cared directly for patients by assisting with daily living activities and mobility needs.
Permit Representative
City of Coral Springs
Coral Springs, FL
01.2024 - 07.2024
- Monitored projects for compliance with approved plans, specifications and local building codes.
- Ensured that all necessary documentation is complete prior to submitting applications for approval.
- Tracked progress on pending permit applications using database software systems.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Led on- and off-site customer support teams across multiple time zones.
Education
Associate of Applied Science - Registered Nurse
Jersey College School of Nursing
Sunrise, FL01-2026
Associate of Science - Occupational Health And Safety
Columbia Southern University
Orange Beach, AL11-2021
Skills
- Scheduling
- Dispute resolution
- Adaptability and flexibility
- Tactful and diplomatic
- Data entry
- Building rapport
- Computer proficiency
- Microsoft Office Suite
- Quality assurance controls
- Empathy and patience
- Creative problem solving
- Coordination
- Email management
- Call center experience
- Problem-solving
Certification
- BLS
- OSHA Blood born pathogens
- HIPPA
- OSHA 30
- Class C Florida Wastewater license
- First Aid and CPR trainer
References
References available upon request.
Timeline
Customer Service Representative
National Brick Pavers
07.2024 - Current
Permit Representative
City of Coral Springs
01.2024 - 07.2024
Student Nurse
Encompass Health Rehabilitation Hospital
01.2022 - Current
Nursing Student
Springtree Health & Rehab
01.2022 - Current
Student Nurse
Vitas Hospice
01.2022 - Current
- BLS
- OSHA Blood born pathogens
- HIPPA
- OSHA 30
- Class C Florida Wastewater license
- First Aid and CPR trainer
Associate of Applied Science - Registered Nurse
Jersey College School of Nursing
Associate of Science - Occupational Health And Safety
Columbia Southern University
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