Kayla Encalada
Summary
Motivated Store Manager with 6+ years of leadership experience in luxury retail. Committed to excellence in all aspects of the business from back of house operations to exceptional customer service. Dedicated to maintaining smooth, efficient and highly successful store operations. As a leader, the goal is to create a gratifying work space that is open to creative problem solving and unique ideas.
Overview
3
3
years of professional experience
Work History
Store Manager
Cotton Citizen
03.2023 - Current
- Provided precise daily/weekly/monthly goals to the team based on their scheduled hours and needs of the business
- Increased clientele business by 15%
- Assisted in recruiting, hiring and training of team members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Wolford
01.2022 - 12.2022
- Acted as interim Regional Manager for the month of August which consisted of Metro-Area store visits, weekly touch bases with Store Managers, and continued full responsibility for my home store.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- 65% to our annual store budget through organized client outreach, well-managed back of house, and positive reinforcements to the team
- Created an extensive training schedule/guide for new hires which included sales associates, Assistant Store Managers, and Store Managers in the Metro area
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Store Manager
Clergerie
08.2020 - 12.2021
- Reached personal sales goals between 40-60k consistently.
- Worked with PR for photo shoots and stylist pulls for celebrity gifting
- Managed store's Instagram account by creating content, editing photos and videos, and modeling newest styles
- Responsible for opening and closing procedures including end of day/week/month reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Rotated merchandise and displays to feature new products and promotions.
Education
BA - Art History
Hunter College
New York, NY06.2017
Skills
- MS Office Proficiency
- ADP Workforce Now
- Recruiting and Hiring
- Employee Training
- Relationship building and management
- Leadership and coaching
- Operations
- Strategic thinker
- Verbal and Written Communication
- Customer Service
- Inventory Management
Timeline
Store Manager
Cotton Citizen
03.2023 - Current
Store Manager
Wolford
01.2022 - 12.2022
Assistant Store Manager
Clergerie
08.2020 - 12.2021
BA - Art History
Hunter College
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