Kayla Espinosa
Thornton,CO
Summary
Reliable server and bartender with 14 years of experience maintaining restruant standards and meeting health codes. Track record of delivering premium customer service and maintaining composure in stressful situations. Top-notch managerial and leadership skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Bartender
Benihana
Denver, CO
03.2021 - Current
- Ensured that all liquor laws were followed during service hours.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Organized bar staff scheduling, including vacation time requests and sick days.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Server / Bartender
Timberline Grill
Denver International Airport , CO
07.2017 - 02.2021
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server / Bartender
Old Chicago
Thornton, CO
07.2015 - 07.2017
- Served a high volume of customers and simultaneously assisted restaurant servers with diverse needs.
- Displayed and retained extensive knowledge of more than 110 different types of beer.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Assisted in training new servers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
Arvada West High School
Arvada, CO05-2009
Skills
- Customer service expertise
- Handling Difficult Customers
- Team leadership abilities
- Safe alcohol service
- Cost Control
- Health codes compliance
- Anticipating guest needs
- Salesmanship
- New Hire Training
- Inventory
- Safe serving knowledge
Certification
- TIPS on premise certified
Timeline
Head Bartender
Benihana
03.2021 - Current
Server / Bartender
Timberline Grill
07.2017 - 02.2021
Server / Bartender
Old Chicago
07.2015 - 07.2017
Arvada West High School
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