Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Esser

Cottage Grove,OR

Summary

Dedicated, hard worker with extensive experience in customer service and office organization, notably at Emerald Fitness Club. Proven ability to resolve billing discrepancies and enhance guest experiences through attentive communication. Skilled in time management and detail-oriented administrative tasks, fostering trust and loyalty among clients while maintaining operational efficiency.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Emerald Fitness Club
08.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Validated insurance information for all members.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Completed all tasks in compliance with company policies and procedures.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Organized, maintained and updated information in computer databases.
  • Collected Type payments, processed transactions and updated relevant records.

Bar Owner

Bohemian Tavern
06.2023 - 06.2024
  • Established security protocols to ensure the safety of guests and employees while maintaining a fun atmosphere conducive to enjoyable nightlife experiences.
  • Maintained clean and orderly premises, adhering to strict health and safety regulations for the wellbeing of both customers and staff.
  • Managed staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
  • Implemented inventory control systems to reduce waste and maintain optimal stock levels for efficient operations.
  • Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.

Bar Manager

Bohemian Tavern
10.2016 - 06.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.

Education

Diploma -

Cottage Grove Highschool
Cottage Grove
06.2006

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Administrative skills
  • Office organization

Timeline

Front Desk Receptionist

Emerald Fitness Club
08.2024 - Current

Bar Owner

Bohemian Tavern
06.2023 - 06.2024

Bar Manager

Bohemian Tavern
10.2016 - 06.2023

Diploma -

Cottage Grove Highschool

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Kayla Esser