Kayla Fernandez
Richmond,KY
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Floating Caregiver
Aging With Grace
01.2022 - Current
- Maintained safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Business Analyst
TEKsystems
08.2023 - 01.2024
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Collaborated with other specialists to ensure consistent interpretation of Medicaid regulations and policies.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Maintained privacy adhering to HIPPA laws
Front Desk/Receptionist
Prince Cuts Royal Parlor
01.2021 - 03.2023
- Scheduled appointments and registered clients.
- Managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients’ eligibility and claims status with insurance agencies.
- Prepared patient charts and consent forms accurately and neatly.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Childcare Provider
KinderCare Learning Centers
01.2018 - 01.2021
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
- Collaborated with fellow childcare providers for continuous improvements in curriculum planning and service quality.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Education
High School Diploma -
Madison Central High School
Richmond, KY05.2016
Skills
- Customer Service
- Organizational Skills
- Computer Skills
- Problem Solving
- Teamwork
- Basic Healthcare knowledge
- Knowledge of HIPPA laws
Timeline
Business Analyst
TEKsystems
08.2023 - 01.2024
Floating Caregiver
Aging With Grace
01.2022 - Current
Front Desk/Receptionist
Prince Cuts Royal Parlor
01.2021 - 03.2023
Childcare Provider
KinderCare Learning Centers
01.2018 - 01.2021
High School Diploma -
Madison Central High School
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