Kayla Flores
Seaford,DE
Summary
Proven Department Manager at Acme Markets, Inc, adept in staff management and customer service. Excelling in maintaining calm under pressure, I spearheaded inventory control and enhanced customer satisfaction. My leadership ensured team performance excellence, blending hard skills like inventory management with soft skills in team leadership, setting a benchmark in retail operations efficiency.
Overview
8
8
years of professional experience
Work History
Department Manager
Acme Markets, Inc
Rehoboth Beach, DE
12.2019 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Cashier
Walmart
08.2016 - 12.2019
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Sussex Centeral
Georgetown05.2017
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
Timeline
Department Manager
Acme Markets, Inc
12.2019 - Current
Cashier
Walmart
08.2016 - 12.2019
High School Diploma -
Sussex Centeral