Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Fremin

Elk City

Summary

Recognized for decisive leadership and enhancing team morale through customized training and support, leading to significant improvements in project delivery and customer satisfaction. Developed multiple team associates into team leads and advanced six team leads to coaching roles. Expertise in total store operations facilitates effective leadership across all teams and strategic planning for freight flow.

Overview

2025
2025
years of professional experience

Work History

Frontend Coach

Walmart
  • Cultivated positive team atmosphere by participating in culture initiatives and training activities.
  • Implemented API integrations within front end applications to address backend cash handling issues efficiently.
  • Maximized customer satisfaction through effective communication channels with team associates during project lifecycle.
  • Supported recruitment and onboarding efforts for new front end team members, fostering unity and expertise.
  • Optimized front end processes for quicker project delivery while enhancing outcome quality.
  • Achieved year-to-date CX rating of 4.5 and NPS of 58 through dedicated service efforts.
  • Conducted monitoring of cash drawers at checkout stations for sufficient cash levels.
  • Provided greetings and assistance to visitors, reinforcing relationships for better retention.

Fresh and Fashion Coach

Walmart
04.2022 - 08.2024
  • Managed all fresh departments processes to improve metrics such as CVP, maintaining IRR, and year over year sales to improve total stores bottom line.
  • Oversaw continuous growth of profit month over month by maintaining processes.
  • Developed new leadership in the fashion pad to include staying on top of new modulars, price changes, and store standards.
  • Boosted team lead confidence through personalized training sessions and continuous feedback.
  • Fostered positive and inclusive team environment, leading to increased team cohesion and morale.

Backroom Assistant Manager

Walmart
12.2019 - 04.2022
  • Directed day-to-day operations to meet established performance and service expectations.
  • Ensured effective truck turnover by overseeing claims processing and unloading activities.
  • Reduced customer stockouts by guiding first shift team in maintaining inventory standards.
  • Kept store environment clean, safe, and organized for optimal customer satisfaction.
  • Built solid relationships with team members to foster a collaborative work culture.
  • Led recruitment efforts by managing interviewing and onboarding of new personnel.
  • Promoted teamwork through encouraging cooperative efforts on diverse project tasks.

Education

General Studies

Fletcher Community College
Schriever, LA

South Lafourche High School
Galliano, LA

Skills

  • React development skills
  • Customer relations
  • Team management
  • Time optimization
  • Decisive action-taking
  • Problem-solving abilities
  • Interdepartmental teamwork
  • Expectation setting

Timeline

Fresh and Fashion Coach

Walmart
04.2022 - 08.2024

Backroom Assistant Manager

Walmart
12.2019 - 04.2022

Frontend Coach

Walmart

General Studies

Fletcher Community College

South Lafourche High School

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