Kayla Gallo
Hazlet
Summary
Over 7 years of experience in customer service across education, fitness, retail, and food industries. Skilled in effective communication, food service operations, and support for individuals with special needs. Demonstrated ability to collaborate within teams and maintain a strong work ethic.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Powerhouse Gym & Fitness Center
Hazlet
08.2023 - Current
- Greeted guests at the front desk and created a welcoming atmosphere.
- Ensured smooth check-in experience for arriving guests.
- Resolve any issues and answer questions the guests may have.
- Assisted with scheduling appointments for clients and visitors.
- Collaborated with team members to promote gym events and programs.
Special Needs Bus Aide
Matawan Aberdeen Regional School District
Matawan
08.2022 - Current
- Evaluated needs of each child to deliver tailored assistance.
- Analyzed needs of each child to deliver tailored assistance.
- Ensured continuous supervision of students while operating wheelchair lift safely.
- Safely loaded and unloaded students, prioritizing their well-being.
- Operated wheelchair lift with care, securing all students effectively.
Catering Server
Demarcos Catering & Deli
Aberdeen
08.2019 - Current
- Provided food and beverage service to guests at events.
- Engaged with guests to provide excellent an excellent customer service experience.
- Set up catering stations with food and beverages for events.
- Followed safety and sanitation guidelines while handling food items.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
Cashier
Demarcos Catering & Deli
Aberdeen
08.2019 - Current
- Greeted customers upon store entry to foster a welcoming atmosphere.
- Operated effectively in fast-paced environments while managing high pressure situations.
- Handled cash, credit, and debit transactions with accuracy and safety.
- Adapted to a flexible schedule, taking additional shifts as needed by the team.
Cashier
Keyfood Marketplace
Brooklyn
04.2017 - 08.2019
- Handled cash and credit card transactions, accurately counted register to ensure financial integrity
- Greeted customers and assisted with their needs to enhance shopping experience
- Maintained smooth operation in fast-paced environment, facilitating efficient customer flow
- Ensured work station was organized and tidy
Education
High School Student -
Bishop Kearney High School
Brooklyn, NY01-2017
Some College (No Degree) - Early Childhood Education
St. Francis College
Brooklyn, NYSome College (No Degree) - Accounting and Finance
Kingsborough Community College
Brooklyn, NYSkills
- Customer service
- Event catering
- Point of sale (POS) system operations
- Conflict resolution
- Fast-paced operation
- Food service and safety
- Appointment scheduling
- Phone etiquette
Languages
English
Timeline
Front Desk Receptionist
Powerhouse Gym & Fitness Center
08.2023 - Current
Special Needs Bus Aide
Matawan Aberdeen Regional School District
08.2022 - Current
Catering Server
Demarcos Catering & Deli
08.2019 - Current
Cashier
Demarcos Catering & Deli
08.2019 - Current
Cashier
Keyfood Marketplace
04.2017 - 08.2019
High School Student -
Bishop Kearney High School
Some College (No Degree) - Early Childhood Education
St. Francis College
Some College (No Degree) - Accounting and Finance
Kingsborough Community College