Kayla Garcia
Waterbury,CT
Summary
Dynamic Sales Associate with a proven track record at Once Upon a Child, excelling in customer service and teamwork. Leveraged excellent people skills to enhance customer experiences and drive repeat business. Proficient in cash handling and POS operations, consistently ensuring accurate transactions and maintaining store organization.
Overview
4
4
years of professional experience
Work History
Sales Associate
Once Upon a Child
06.2024 - 04.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain store cleanliness and adherence to operational standards.
- Educated customers on store promotions and loyalty programs to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Once Upon a Child
09.2021 - 06.2024
- Assisted customers in selecting high-quality, gently-used children's items to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and facilitate efficient customer browsing.
- Processed transactions accurately using point-of-sale system, ensuring seamless customer checkouts.
- Participated in inventory management, including restocking shelves and tracking product availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Adult Education
Waterbury, CTSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Outgoing personality
- Cash handling
- Cash register operation
- Stocking and receiving
- Listening skills
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Sales Associate
Once Upon a Child
06.2024 - 04.2025
Sales Associate
Once Upon a Child
09.2021 - 06.2024
Adult Education
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