Kayla Gawthrop
San Antonio
Summary
Results-driven professional in insurance sales, known for exceptional productivity and efficiency in task completion. Skilled in client relationship management, policy customization, and market analysis. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to meet and exceed sales targets consistently.
Overview
9
9
years of professional experience
Work History
Insurance Sales Agent
USAA
San Antonio
08.2024 - Current
- Responded promptly to customer inquiries regarding product availability or pricing.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
- Used my insurance license to comply with state regulations.
- Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
- Developed and implemented successful sales strategies to increase customer base.
Diabetes Processing Specialist
Medtronic
San Antonio
01.2021 - 08.2024
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Ensured compliance with applicable laws and regulations governing the handling of medical documents.
- Communication occurred between doctors and insurance providers to provide coverage for medical supplies.
- Communicated with patients to sell Medtronic devices to better maintain their diabetes.
- Implemented new procedures designed to streamline existing processes for greater efficiency.
Operations Customers service representative
Alorica
Universal City
07.2019 - 01.2021
- Educate customers on how to use company systems, complete forms, and obtain desired services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Researched issues through identification of similar past problems and recommended the most appropriate solution.
- Resolved customer complaints and addressed emergency requests and needs.
Cashier and customer assistant
H-E-B
Schertz
01.2016 - 01.2019
- Inspected items for damage and reported issues to the supervisor to return unsalable merchandise and obtain replacements for customers.
- Trained new team members in cash register operation and customer service.
- Helped customers find specific products, answering questions and offering advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Worked closely with front-end staff to assist customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Education
NorthEast Lakeview
05.2025
Skills
- Hospitality
- Technology
- Communication
- Typing
- Flexibility
- Multitasking
- Sales strategy
- Customer service
- Problem solving
- Policy renewals
Leadership Recognitions Community Service
Volunteering at Schertz Animal Center, 01/01/15, present
Timeline
Insurance Sales Agent
USAA
08.2024 - Current
Diabetes Processing Specialist
Medtronic
01.2021 - 08.2024
Operations Customers service representative
Alorica
07.2019 - 01.2021
Cashier and customer assistant
H-E-B
01.2016 - 01.2019
NorthEast Lakeview