Kayla Gomez-Oyola
Lorida,FL
Summary
Skilled in HIPAA compliance and customer service, streamlining processes to improve efficiency and accuracy in information release. Strong multitasking and collaboration abilities drive success in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Server Trainer
Pluckers
Killeen, TX
02.2021 - 04.2024
- Trained new servers on menu items, service standards, and operational procedures.
- Assisted in developing training materials to enhance staff performance and knowledge retention.
- Conducted regular assessments of server skills to ensure adherence to company policies.
- Implemented feedback mechanisms for trainees to improve service efficiency and customer satisfaction.
Release of Information Specialist
Health Systems Solutions
Tampa, FL
01.2019 - 02.2020
- Collaborated with healthcare providers to ensure timely and accurate information release.
- Utilized electronic health record systems to retrieve and manage confidential patient data.
- Trained new team members on procedures for handling sensitive information requests.
- Developed efficient workflows to streamline the release of information process and reduce turnaround time.
- Processed patient requests for medical records in compliance with HIPAA regulations.
Release of Information Clerk
Baptist Health South Florida South Florida
Miami, FL
09.2013 - 01.2019
- Processed requests for medical records in compliance with HIPAA regulations.
- Maintained accurate tracking of release of information using electronic health record systems.
- Ensured timely and efficient delivery of patient documentation to authorized parties.
- Collaborated with healthcare providers to clarify information requests and resolve discrepancies.
Education
High School Diploma - Hospitality And Tourism Management
Homestead Senior High School
Homestead, FL06.2008
Skills
- Effective time management
- HIPAA compliance
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
Timeline
Server Trainer
Pluckers
02.2021 - 04.2024
Release of Information Specialist
Health Systems Solutions
01.2019 - 02.2020
Release of Information Clerk
Baptist Health South Florida South Florida
09.2013 - 01.2019
High School Diploma - Hospitality And Tourism Management
Homestead Senior High School