Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KAYLA GOODMAN

Celina,TX

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.


Overview

4
4
years of professional experience
1
1
Certification

Work History

General Manager

Andy's Frozen Custard
06.2023 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Assistant General Manager

Andy's Frozen Custard
03.2023 - 06.2023
  • Collaborated with the General Manager to increase brand awareness and drive sales growth.
  • Oversaw inventory by ordering precise quantities of stock to drive profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.

Assistant General Manager

Deka Lash
05.2022 - 03.2023
  • Decreased inventory spending by 50%
  • Supervised 2 locations to enforce high-quality standards of operation.
  • Generated financial and operational reports to assist management with business strategy.
  • Expertly addressed customer complaints

Lead Barista

Aramark
07.2021 - 05.2022
  • Increased foot traffic by 74%
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.

Education

Bachelor of Arts - Music Business

Dallas Baptist University
Dallas, TX
12.2019

Skills

  • Scheduling
  • Leadership
  • Problem-Solving
  • Inventory Control
  • Consistently meet goals
  • Quality management
  • Performance analysis

Certification

  • Certified Associate in Project Management
  • Professional Scrum Master I




Timeline

General Manager

Andy's Frozen Custard
06.2023 - Current

Assistant General Manager

Andy's Frozen Custard
03.2023 - 06.2023

Assistant General Manager

Deka Lash
05.2022 - 03.2023

Lead Barista

Aramark
07.2021 - 05.2022

Bachelor of Arts - Music Business

Dallas Baptist University

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KAYLA GOODMAN