Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Gorospe

Kayla Gorospe

Goffstown,NH

Summary

Versatile and dynamic professional with a proven track record at Thompson Inn, excelling in multitasking and enhancing customer satisfaction. Expert in guest engagement and top-notch service, demonstrated through significant improvements in service delivery and workplace safety. Skilled in fostering team collaboration and driving training excellence, with a strong work ethic and exceptional customer service skills.

Overview

4
4
years of professional experience

Work History

Server

Thompson Inn
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Fire Safety Associate

Fire Safety, UNH
02.2024 - 05.2024
  • Improved workplace safety by conducting regular inspections and identifying potential hazards.
  • Continuously monitored and updated safety policies and procedures to ensure alignment with industry best practices and regulatory requirements.
  • Increased employee awareness of safety procedures through regular communications
  • Reduced accident rates by implementing safety protocols and providing training to employees.

Paraprofessional

New Boston Central School
07.2023 - 08.2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with monitoring student progress.
  • Supervised students during non-instructional periods such as lunch and recess to ensure safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Engaged with students during extracurricular activities, supporting their interests beyond classroom.

Associate Trainer

Panera Bread
01.2021 - 06.2023
  • Maintained up-to-date knowledge of industry trends and best practices, ensuring relevance of training content.
  • Evaluated trainee performance and provided constructive feedback to support continuous improvement efforts.
  • Trained up to 1-3 new employees per month on company procedures.
  • Provided ongoing coaching and mentoring as trainees transitioned into new roles within the organization.
  • Developed high customer service skills.

Education

Bachelor of Arts - Program And Event Management

University of New Hampshire
Durham, NH
05-2026

High School Diploma -

Goffstown High School
Goffstown, NH
06-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Team collaboration
  • Guest engagement
  • Order accuracy
  • Professional appearance

Timeline

Server

Thompson Inn
08.2024 - Current

Fire Safety Associate

Fire Safety, UNH
02.2024 - 05.2024

Paraprofessional

New Boston Central School
07.2023 - 08.2023

Associate Trainer

Panera Bread
01.2021 - 06.2023

Bachelor of Arts - Program And Event Management

University of New Hampshire

High School Diploma -

Goffstown High School

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Kayla Gorospe