Psychology student with leadership experience in team supervision and customer service environments. Demonstrates strong organizational, communication, and operational skills developed through shift leadership and high-volume service roles
Overview
5
5
years of professional experience
Work History
Shift Leader
Tommys Express Car Wash
Westland, MI
01.2023 - Current
Supervised daily operations, ensuring compliance with safety and quality standards.
Trained and mentored team members on efficient car wash procedures and customer service techniques.
Implemented workflow improvements that enhanced service speed and customer satisfaction.
Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
Managed closing operations, including task delegation, cash handling, and securing the facility
Consistently achieved top sales performance, contributing to overall store revenue goals
Supervised team of 6+ employees
Host
Big Boy Restaurant
Garden City, MI
02.2021 - 11.2021
Greeted and seated guests promptly, ensuring a welcoming atmosphere.
Collaborated with kitchen and wait staff to enhance service efficiency.
Trained new hosts on operational procedures and customer service standards.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.