Kayla Hall
Westland,Michigan
Summary
Psychology student with leadership experience in team supervision and customer service environments. Demonstrates strong organizational, communication, and operational skills developed through shift leadership and high-volume service roles
Overview
5
5
years of professional experience
Work History
Shift Leader
Tommys Express Car Wash
Westland, MI
01.2023 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on efficient car wash procedures and customer service techniques.
- Implemented workflow improvements that enhanced service speed and customer satisfaction.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Managed closing operations, including task delegation, cash handling, and securing the facility
- Consistently achieved top sales performance, contributing to overall store revenue goals
- Supervised team of 6+ employees
Host
Big Boy Restaurant
Garden City, MI
02.2021 - 11.2021
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Collaborated with kitchen and wait staff to enhance service efficiency.
- Trained new hosts on operational procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Science - Psychology
Eastern Michigan University
Ypsilanti, MI04-2027
Skills
- Cash handling
- Team leadership
- Problem-solving
- Zoom
- Microsoft Word
- Microsoft PowerPoint
- Customer service management
- Team collaboration and leadership
- Staff education and training
- POS system operation
- Sales and upselling
- Goal setting and tracking
Timeline
Shift Leader
Tommys Express Car Wash
01.2023 - Current
Host
Big Boy Restaurant
02.2021 - 11.2021
Associate of Science - Psychology
Eastern Michigan University