Kayla Hattig

• Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
• Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
• Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
• Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.

• Built and maintained strong client relationships to drive business growth.
• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Negotiation of contracts.

• Managed day-to-day business operations.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Assessed income and expenses and adapted plans to improve profit levels.
• Consulted with customers to assess needs and propose optimal solutions.

Provided exceptional lawn and deck care services to new and existing customers.

• Coordinated paperwork and required records to meet all business and legal requirements.
• Assisted with advanced arrangements for individuals and couples.
• Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations.
• Supported families on day of interment to resolve any problems and answer questions.
• Helped clients select caskets, markers and memorial options.
• Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
• Assisted clients with pre-arranging funeral services.
• Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.

• Developed tailored sales strategies to address client needs and enhance customer satisfaction.
• Cultivated strong relationships with clients through effective communication and consultative selling techniques.
• Analyzed market trends to identify new business opportunities and drive revenue growth.
• Implemented CRM systems to streamline sales processes and improve client engagement tracking.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Followed up with existing customers to provide additional support and address concerns.
• Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Approved regular payroll submissions for employees.
• Manage store logistics and operations.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Configured hardware, devices and software to set up work stations for employees.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Patched software and installed new versions to eliminate security problems and protect data.
• Educated customers about billing, payment processing and support policies and procedures.