Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kayla Hattig

Sioux City,IA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Licensed Realtor

Silvercreek Realty Group
Boise, ID
06.2024 - 12.2024
  • Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
  • Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.

Store Manager

Boise Paint and Supply
Boise, ID
05.2024 - 10.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Key Account Sales Representative

LinPepCo
South Sioux City, NE
03.2023 - 10.2023
  • Built and maintained strong client relationships to drive business growth.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Negotiation of contracts.

Owner/Operator

4K Lawn And Deck Service
Sioux City, IA
06.2022 - Current
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.

Provided exceptional lawn and deck care services to new and existing customers.

Family Service Counselor

Memorial Park Cemetery
Sioux City, IA
09.2022 - 02.2023
  • Coordinated paperwork and required records to meet all business and legal requirements.
  • Assisted with advanced arrangements for individuals and couples.
  • Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations.
  • Supported families on day of interment to resolve any problems and answer questions.
  • Helped clients select caskets, markers and memorial options.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Assisted clients with pre-arranging funeral services.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.

Sales Consultant

Rick Collins Toyota
Sioux City, IA
12.2024 - Current
  • Developed tailored sales strategies to address client needs and enhance customer satisfaction.
  • Cultivated strong relationships with clients through effective communication and consultative selling techniques.
  • Analyzed market trends to identify new business opportunities and drive revenue growth.
  • Implemented CRM systems to streamline sales processes and improve client engagement tracking.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Followed up with existing customers to provide additional support and address concerns.
  • Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.

Store Manager

Diamond Vogel Paints
Sioux City, IA
01.2011 - 09.2022
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Manage store logistics and operations.

Customer Service/Technical Support Representative

Alorica
North Sioux City, SD
09.2007 - 10.2010
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Business Management

Western Iowa Tech Community College
Sioux City, IA

High School Diploma -

West High School
Sioux City, IA
05.2006

Skills

  • Self-Motivated
  • Organization and Time Management
  • Excellent Communication
  • Training and Development
  • Clerical Support
  • Multitasking Abilities
  • MS Office
  • Forklift Certification
  • Sales and Marketing
  • Budgeting and Cost Control
  • Customer Relationship Management
  • Logistics Management

Additional Information

References

Tim Kelley

Previous Supervisor with Diamond Vogel Paint

712-541-1843

Terry Boyd

4K Lawn and Deck Equipment Rental Provider

712-253-9197

Isabel Sanchez

Memorial Park Cemetery

712-730-2134

Timeline

Sales Consultant

Rick Collins Toyota
12.2024 - Current

Licensed Realtor

Silvercreek Realty Group
06.2024 - 12.2024

Store Manager

Boise Paint and Supply
05.2024 - 10.2024

Key Account Sales Representative

LinPepCo
03.2023 - 10.2023

Family Service Counselor

Memorial Park Cemetery
09.2022 - 02.2023

Owner/Operator

4K Lawn And Deck Service
06.2022 - Current

Store Manager

Diamond Vogel Paints
01.2011 - 09.2022

Customer Service/Technical Support Representative

Alorica
09.2007 - 10.2010

Business Management

Western Iowa Tech Community College

High School Diploma -

West High School
Kayla Hattig