Luciano De Los Rios
Licensed Realtor
Farmers Branch,TX
Summary
Microsoft Office Applications A passionate professional eager to serve a new organization. Having worked in a Google Docs fast-paced restaurant setting and, most recently, as a customer success manager in a corporate travel agency (SaaS). I worked closely with Zendesk and salesforce. I posses the skills to work in and manage a team, prioritize tasks, and work well under pressure. Project organization skills, team management, Operational Improvement, and Business operations are also part of my tool belt. I am eager to learn! And am fully bilingual in English and Spanish.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Licensed Realtor
Rogers Healy and Associates
Dallas, TX
08.2021 - Current
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Compared properties with similarly sold properties to determine competitive market prices.
- Advised and informed prospective clients on current market activities and conditions.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
Licensed Real Estate Agent
Smart City Locating
Dallas, TX
03.2021 - 08.2021
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
Customer Success Manager
TripActions
Dallas, TX
01.2018 - 02.2021
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
- Devised and published metrics to ensure organization's success in delivering world class customer service
- With this position, I worked closely with ten plus major accounts; such as
- EWork, SoundCloud, and Lyft
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Worked well independently and on a team to solve problems, organized and prioritized work to complete assignments in a timely, efficient manner, and assisted training of new employees, while also monitoring the productivity of current employees.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Customer Service Representative
TripActions
Dallas, TX
10.2017 - 01.2018
- Tracked and reported top customer complaints with information about frequency and severity using
- Xcel spreadsheets
- Closely worked with the escalations department as well as was a pioneer in a new initiative to de-escalate situations called "Offline team"
- After leading this team for a while, and working very closely with other CSMs, I was promoted to Customer Success Manager.
Waiter
P. F. Chang's
Caguas, PR
08.2015 - 09.2017
- Here I had learned what it takes to work in a team, how to please guests, how to resolve problems efficiently, and how to follow procedures
- I had opening and closing responsibilities.
Education
Bachelor's degree - Business Administration And Finances
Universidad De Puerto Rico
09.2019 - 05.2021
Bachelor's degree - business administration and finances
University of North Texas
01.2018 - 05.2019
HS - undefined
Universidad de Puerto Rico, Diploma
Cupeyville High School
09.2014 - 05.2017
undefined
09.2011 - 03.2014
Skills
Sales and marketing
Negotiation
Business Development
Administrative support
Staff Management
Customer service expert
Problem-Solving
Teambuilding
Analytical and Critical Thinking
Schedule Management
Team Building
Revenue growth
Sales proficiency
Sales management
Staff mentoring & leadership
Customer Relations
Spanish fluency
Interpersonal Communication
Attention to Detail
Critical Thinking
Good Telephone Etiquette
Teamwork and Collaboration
G-Suite
Self-Motivated
Time management
Performance improvement
Additional Information
- Languages , Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Licensed Realtor
Rogers Healy and Associates
08.2021 - Current
Licensed Real Estate Agent
Smart City Locating
03.2021 - 08.2021
Bachelor's degree - Business Administration And Finances
Universidad De Puerto Rico
09.2019 - 05.2021
Customer Success Manager
TripActions
01.2018 - 02.2021
Bachelor's degree - business administration and finances
University of North Texas
01.2018 - 05.2019
Customer Service Representative
TripActions
10.2017 - 01.2018
Waiter
P. F. Chang's
08.2015 - 09.2017
HS - undefined
Universidad de Puerto Rico, Diploma
Cupeyville High School
09.2014 - 05.2017
undefined
09.2011 - 03.2014