Kayla Hayden
Milwaukee
Summary
Customer-focused Cashier Supervisor skilled in enhancing service delivery and operational efficiency. Experienced in training and motivating teams to achieve quality standards and elevate customer experience. Strong background in conflict resolution and team leadership, complemented by effective public relations and communication skills.
Overview
9
9
years of professional experience
Work History
Head Cashier Supervisor
Home Depot
Milwaukee
04.2025 - 02.2026
- Trained new cashiers on register processes and customer service standards, enhancing team readiness to serve customers.
- Supervised daily cash operations, ensuring accuracy of cash drawers and safeguarding against discrepancies.
- Performed regular audits of cash drawer balances to ensure accuracy of funds.
- Monitored cashiers for transaction accuracy and adherence to procedures, reinforcing high customer service standards.
Security Officer
Allied Universal Security Services
Milwaukee
06.2023 - 02.2025
- Monitored premises, ensuring safety and security of all personnel.
- Conducted regular patrols, identifying and addressing potential security risks.
- Responded promptly to alarms and emergencies, maintaining calm and control.
- Trained new staff on security protocols and procedures, enhancing team readiness.
Package Handler
Amazon
Oak Creek
01.2020 - 05.2023
- Sorted packages to ensure timely delivery to customers.
- Operated material handling equipment for safe movement of items.
- Maintained cleanliness and organization in work areas to support operational efficiency.
Cashier
McDonald's
Milwaukee
03.2017 - 11.2019
- Managed cash, credit, and promotional transactions with precision to maintain financial accuracy.
- Processed customer transactions using point-of-sale systems, ensuring quick and accurate service.
- Guided customers in menu selections and accommodated special requests to enhance customer satisfaction.
Education
Some College (No Degree) - Law
MATC
Milwaukee, WI04-2026
Skills
- Customer service
- Team leadership
- Conflict resolution
- Problem solving
- Time management
- Workplace motivation
Timeline
Head Cashier Supervisor
Home Depot
04.2025 - 02.2026
Security Officer
Allied Universal Security Services
06.2023 - 02.2025
Package Handler
Amazon
01.2020 - 05.2023
Cashier
McDonald's
03.2017 - 11.2019
Some College (No Degree) - Law
MATC