Kayla Hazeltine
Toronto,Ontario
Summary
Dedicated server with a strong work ethic and exceptional customer service skills. Proven ability to resolve inquiries efficiently and enhance guest experiences during high-volume periods.
Overview
4
4
years of professional experience
Work History
Server
Cineplex
Toronto, ON
05.2025 - Current
- Resolved customer inquiries and concerns efficiently.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Customer Service Supervisor
TJX Companies
Grand Rapids, MI
05.2024 - 07.2024
- Supervised daily operations to ensure efficient customer service delivery.
- Trained and mentored team members on best practices for customer interactions.
- Resolved escalated customer inquiries, enhancing overall satisfaction levels.
- Implemented process improvements to streamline service workflows and reduce response times.
Receptionist
JV Nails and Spa
Grand Rapids, MI
05.2023 - 08.2023
- Greeted clients warmly, creating welcoming environment for visitors and enhancing customer experience.
- Managed appointment scheduling using salon software, ensuring optimal time management for staff and clients.
- Assisted with client inquiries, providing accurate information about services and products offered at the spa.
- Processed transactions efficiently, handling payments and maintaining accurate financial records for daily operations.
Merchandising Coordinator
TJX Companies
Grand Rapids, MI
10.2021 - 05.2023
- Collaborated with cross-functional teams to execute promotional events and marketing initiatives.
- Assisted in training new team members on merchandising best practices and operational procedures.
- Handled time-sensitive projects, including store openings and special events, ensuring all merchandising requirements were met promptly and efficiently.
Education
Political Science And International Relations
University of Toronto
Toronto, ON06-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team building and leadership
- New hire training
- Issue resolution
Timeline
Server
Cineplex
05.2025 - Current
Customer Service Supervisor
TJX Companies
05.2024 - 07.2024
Receptionist
JV Nails and Spa
05.2023 - 08.2023
Merchandising Coordinator
TJX Companies
10.2021 - 05.2023
Political Science And International Relations
University of Toronto