Kayla Head
Summary
Dedicated college student with excellent experience in the working industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
Work History
Lead Hostess/Front Desk Receptionist
McLoone's Boathouse
West Orange, NJ
03.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- sat customers to their assigned tables
- kept up with reservations and confirmations
Restaurant Manager
Tasha's Caribbean Restaurant
East Orange, NJ
05.2022 - 07.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- reported important information to main chef regarding orders
Restaurant Busser
KPOT
Union, NJ
06.2021 - 08.2021
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Cashier
Shoprite Store
Garwood, NJ
04.2021 - 07.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- ensured customers used their loyalty cards for discounts and a better shopping experience
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Bachelor of Science - Holistic Health
Montclair State University
Montclair, NJ05.2026
Skills
- Time Management
- Inquiry Requests
- Membership Programs
- Word Processing
- Customer Assistance
- Sorting and Labeling
- Front Desk Management
- Office Management
- File and Records Management
- Telephone Etiquette
- Credit Card Transaction Processing
- Microsoft Office
Affiliations
Volunteer work: feeding the homeless, helping animal shelters
Timeline
Restaurant Manager
Tasha's Caribbean Restaurant
05.2022 - 07.2022
Lead Hostess/Front Desk Receptionist
McLoone's Boathouse
03.2022 - 01.2023
Restaurant Busser
KPOT
06.2021 - 08.2021
Cashier
Shoprite Store
04.2021 - 07.2021
Bachelor of Science - Holistic Health
Montclair State University