Kayla Henderson
Memphis,TN
Summary
Dedicated Customer Service Representative with an extensive background in customer care focused and administrative roles. Highly efficient and responsible with excellent verbal and written communication skills, a diligent team player, and demonstrated ability to provide administrative and organizational support
Overview
7
7
years of professional experience
1
1
Certification
Work History
CSR
Universal Intermodal Services
Memphis, TN
12.2022 - Current
- Gather documents from various sources to compile data records of each shipment
- Analyzing records to ensure accurate billing
- Electronic filing, indexing, and data entry
- Review records submitted by drivers to ensure correct payment is dispersed to each individual
- Perform an audit for detailed review of driver’s pay, document submission, and shipment completion by weekly deadline
- Review information for each load to ensure invoicing requirements are met for closing
- Keep record of weekly update of various charges to ensure customers are billed correctly and driver pay percentage is accurate.
Sales Associate
State Farm Insurance Agency
07.2022 - 11.2022
- Explain policies and procedures to customers
- Keep accurate record of customer transactions
- Develop leads, schedule appointments, identify customer needs and market appropriate products and services
- Provide quotes for various state farm products
- Cold Calling.
Customer Service Representative
Farm Bureau Tennessee Insurance Company
12.2019 - 07.2022
- Provide an understanding of company policy, underwriting guidelines and billing clarification to customers
- Communicate with corporate office on behalf of the client
- Complete changes to customer policies upon request
- Filing, organizing, record keeping, and data entry of confidential information
- Communicate with various mortgage companies on behalf of the agent and/or client
- Manage front desk operations such as answering phones, and handling correspondence as well as mail management, office supply management, and calendar management
- Provide quotes for potential/existing customers and write policies upon agent approval
- Train new employees on everyday operations as well as underwriting guidelines and procedures
- Follow up with customers as needed to receive delinquent payments and adhere to company requirements to maintain policies
- Uphold company standards of appearance and integrity.
Pharmacy Technician
Christus St. Vincent Regional Medical Center
Santa Fe, NM
06.2018 - 05.2019
- Collaborate with pharmacist to provide physicians, nurses, and other hospital staff members quality customer service
- Submit medication credits to insurance companies
- Check drug expiration dates
- Manage the volumes of returned medications
- Unit dosing
- Distribute correct medication throughout the hospital.
- Comply with health and safety protocol
- Compound IV medications and deliver as needed throughout hospital
Pharmacy Technician
CVS/Pharmacy
Santa Fe, NM
08.2017 - 06.2018
- Collaborate with pharmacists to ensure patients receive quality care
- Meet health and safety standards and protocols
- Sort pills
- Create labels by entering customer data and calculating day supply and drug dosage
- Greet customers and ring up purchases
- Maintain professional appearance and attitude standards in line with corporate policy.
Internship
First Pharmacy Services
Memphis, TN
01.2017 - 05.2017
- Clinical experience training for the Pharmacy Technician Program
- Hands on experience with customer service
- Fill prescriptions for walk-in, mail order, and delivery patients
- Perform inventory reconciliations of prescription medication.
Education
Certificate -
Southwest Tennessee Community College
05.2017
Skills
- Administrative Experience
- Detail Oriented
- Strong Written and Verbal Communication Skills
- Adept Organizational Skills
- Office Management
- Extensive Interpersonal Communication Backgroud
- Customer service
- Data Entry
- Underwriting
- Time Management
- Proficient Typing Skills
Certification
Pharmacy Technician Certification
Timeline
CSR
Universal Intermodal Services
12.2022 - Current
Sales Associate
State Farm Insurance Agency
07.2022 - 11.2022
Customer Service Representative
Farm Bureau Tennessee Insurance Company
12.2019 - 07.2022
Pharmacy Technician
Christus St. Vincent Regional Medical Center
06.2018 - 05.2019
Pharmacy Technician
CVS/Pharmacy
08.2017 - 06.2018
Internship
First Pharmacy Services
01.2017 - 05.2017
Certificate -
Southwest Tennessee Community College
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