Kayla Hild
Mckinney,TX
Summary
Motivated job seeker looking to obtain a new, challenging position with the opportunity to expand skills that will contribute to company success. Dependable employee who works well under pressure, is adaptable, and a strong team player. Expertise in budgeting, forecasting, and implementing cost-effective strategies to achieve sustainable financial growth. Seeking opportunities to leverage my financial acumen and contribute to an organization's bottom-line success. Considered hardworking, ethical, and detail-oriented.
Overview
13
13
years of professional experience
Work History
Server Manager
Vidorra Addison- Milkshake Concepts LLC
Addison, TX
06.2024 - Current
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Implemented electronic invoicing system, reducing manual data entry errors and increasing efficiency in processing time.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
General Manager
Dirty Bones- Milkshake Concepts LLC
Dallas, TX
04.2022 - 03.2024
- Leadership: Managing and leading a team of staff, setting expectations, and fostering a positive work environment
- Customer Service: Ensuring exceptional customer experiences, handling customer feedback, and resolving issues promptly
- Operations Management: Overseeing day-to-day operations, including inventory control, ordering supplies, and managing schedules
- Financial Management: Budgeting, cost control, and profitability analysis to ensure the business remains financially viable
- Budgeting: Demonstrated success in creating and managing budgets to maximize revenue and minimize costs
- Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Compliance and Licensing: Familiarity with local alcohol and health regulations, ensuring the business complies with all relevant laws
- Inventory Management: Managing stock levels, reducing wastage, and optimizing supplier relationships
- Vendor Negotiation: Negotiating with suppliers to obtain the best prices and terms
- Health and Safety: Ensuring a safe and clean environment for customers and staff
- Technology Proficiency: Familiarity with restaurant management software, point-of-sale systems, and reservation platforms
- Time Management: Efficiently managing tasks and responsibilities in a fast-paced environment
- Quality Control: Maintaining the quality of food and beverages served to customers
- Sales Skills: Upselling and encouraging customers to order more or try special items.
Bartender
Dodie's Reef
Dallas, TX
04.2021 - 09.2022
- Balanced efficiency with exceptional service to manage guests in high-volume environment
- Cleaned, organized, and replenished supplies to maintain bar appearance
- Served tap, bottled, and mixed cocktails to offer diverse drink selection
- Operated POS systems and managed bar tabs to track revenue
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.
Bartender
Will Call
Dallas, TX
02.2020 - 02.2021
- Operated POS systems, entered orders, accepted payments, and made change
- Maintained bar appearance through continuous cleaning, organizing, and supply replenishment
- Secured liquor properly before, during, and at end of shift
- Served food and alcoholic beverages in high-volume establishment, upholding superior record of positive feedback.
Bartender
Dot's Hop House & Cocktail Courtyard
Dallas, TX
03.2017 - 06.2020
- Leveraged craft beer and cocktail knowledge to make informed recommendations
- Maintained bar appearance through continuous cleaning, organizing, and supply replenishment
- Engaged guests with warm conversation, built bar loyalty, and encouraged repeat business
- Operated POS systems, entered orders, accepted payments, and made change.
Bartender
Boomerjack's Grill & Bar
Murphy, TX
09.2011 - 09.2017
- Balanced efficiency with exceptional service, with 10-30+ guests per hour
- Maintained cleaning, organizing, and supply replenishment around the bar
- Got on first name basis with guests to ensure repeated business
- Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages
- Trained and supervised new bar staff to deliver exceptional service to customers.
Office Administrator
Crescent Constructors, Inc.
Richardson, TX
03.2015 - 05.2016
- Maintained office services by organizing office operations and procedures
- Handled bi-weekly payroll for 20-25 employees, including processing deposits, managing tax liabilities, mileage tracking expenses, and calculating time off
- Reviewed and approved supply requisitions
- Tracked invoice status, made payments on invoices, and matched payments to invoices.
Education
North Central Texas College
Corinth, TXCollin College
Plano, TXSkills
- Operations Management
- Profit & Loss
- Financial Management
- Management
- Customer service
- Ordering and invoicing
- Invoicing and Billing
- Proficient at high volume service
Willingtorelocate
- Addison, TX
- Arlington, TX
- Richardson, TX
Timeline
Server Manager
Vidorra Addison- Milkshake Concepts LLC
06.2024 - Current
General Manager
Dirty Bones- Milkshake Concepts LLC
04.2022 - 03.2024
Bartender
Dodie's Reef
04.2021 - 09.2022
Bartender
Will Call
02.2020 - 02.2021
Bartender
Dot's Hop House & Cocktail Courtyard
03.2017 - 06.2020
Office Administrator
Crescent Constructors, Inc.
03.2015 - 05.2016
Bartender
Boomerjack's Grill & Bar
09.2011 - 09.2017
North Central Texas College
Collin College