Summary
Overview
Work History
Education
Skills
Timeline
Generic
KAYLA HONEYBLUE

KAYLA HONEYBLUE

Precertification Specialist
Huntsville,AL

Summary

Results-oriented general manager with 3+ years experience as manager of multiple airline contracts and 1+ year supervising ticket counter, guest services, and 30+ employees at the airport. 1+ years acting as “Manager on Duty” during shifts as assistant manager and shift supervisor.

Experienced with managing high-volume orders and providing exceptional service in fast-paced settings. Utilizes effective communication and multitasking abilities to ensure quick and accurate order processing. Track record of maintaining high customer satisfaction through reliability and adaptability.

Overview

8
8
years of professional experience

Work History

To-Go Server

Longhorn Steakhouse
03.2022 - Current
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.

Precertification Specialist

Huntsville Hospital
07.2021 - Current
  • Ensured smooth communication between healthcare providers, patients, and insurance companies, resulting in timely approvals and positive experiences.
  • Expedited treatment commencement by promptly acquiring authorizations for medically necessary services within required timeframes.
  • Facilitated successful appeals for denied services by providing detailed documentation supporting medical necessity as required by insurers.
  • Nurtured strong professional relationships with insurance representatives, fostering a collaborative atmosphere during negotiations on behalf of patients.

GENERAL MANAGER OF OPERATIONS

GAT Airline Ground Support
09.2018 - 01.2021
  • Managed multiple operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
  • Supported back office procedures, including hiring and employment processes.
  • Used forecasting data to prepare daily work assignments, delegate tasks, and expertly meet business demands.
  • Managed all associates by completing performance reviews and submitting promotional suggestions to upper-level management.

HOTEL NIGHT AUDITOR

Homewood Suites
02.2018 - 04.2019
  • Logged wake-up call requests and set up automatic rings in system.
  • Checked requests and room service for accuracy and any needed assistance.
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly.
  • Performed inventory for keys and linens on a daily basis and included all information in audit reports.
  • Followed company security and check-in policies and procedures and reported suspicious activity to the general manager.

HEAD NIGHT AUDITOR

Holiday Inn Express
05.2017 - 01.2018
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Anticipated guests' needs and responded to all requests within a reasonable amount of time.

Education

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Tampa, FL
03-2025

Associate of Science - Medical Assistant

Remington College
San Diego, CA
02.2015

Associate of Science - Medical Billing

Golden State Business College
Visalia, CA
01.2005

Diploma - undefined

Sequoia High School
01.1993

Skills

  • Staff hiring
  • Data management
  • Operations management
  • Employee relations
  • Operations oversight
  • Performance evaluations
  • Manage operations
  • Employee training and development
  • Phone etiquette

Timeline

To-Go Server

Longhorn Steakhouse
03.2022 - Current

Precertification Specialist

Huntsville Hospital
07.2021 - Current

GENERAL MANAGER OF OPERATIONS

GAT Airline Ground Support
09.2018 - 01.2021

HOTEL NIGHT AUDITOR

Homewood Suites
02.2018 - 04.2019

HEAD NIGHT AUDITOR

Holiday Inn Express
05.2017 - 01.2018

Associate of Science - Medical Billing

Golden State Business College

Diploma - undefined

Sequoia High School

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy

Associate of Science - Medical Assistant

Remington College

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