Kayla Hornback

• Greeted and assisted visitors, ensuring a positive first impression of organization.
• Managed multi-line phone system, directing calls to appropriate departments efficiently.
• Scheduled appointments and coordinated meeting logistics for staff and clients.
• Maintained organized reception area, enhancing office professionalism and accessibility.
• Processed incoming and outgoing mail, ensuring timely delivery of communications.
• Supported administrative tasks by preparing documents and managing office supplies inventory.
• Implemented visitor check-in procedures, improving security measures within the facility.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Provided basic technical support for front office equipment, minimizing downtime.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Organized, maintained and updated information in computer databases.
• Collected Type payments, processed transactions and updated relevant records.

• Managed front office operations, ensuring smooth patient flow and optimal scheduling efficiency.
• Trained and supervised front desk staff, enhancing customer service skills and operational performance.
• Implemented office procedures that improved patient check-in times and reduced wait periods.
• Coordinated communication between departments to streamline patient care and information delivery.
• Oversaw inventory management for medical supplies, maintaining adequate stock levels and supplier relationships.
• Developed training materials for new hires, fostering a knowledgeable and proficient team environment.
• Enforced compliance with health regulations, ensuring a safe environment for patients and staff.
• Led initiatives to enhance patient satisfaction scores through improved service protocols and feedback mechanisms.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Coached employees through day-to-day work and complex problems.
• Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
• Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
• Established new guest feedback system to capture insights, leading to tailored service improvements.
• Enhanced onboarding process for new front office staff, reducing time to full productivity.
• Improved team morale and efficiency with regular training sessions and performance feedback.
• Enhanced guest satisfaction by implementing streamlined check-in process that reduced waiting times.
• Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
• Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.

• Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
• Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
• Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
• Documented patient progress in electronic health records accurately.
• Assisted patients with daily living activities and personal care needs.
• Monitored vital signs and reported changes to nursing staff promptly.
• Maintained cleanliness of patient areas to ensure a safe environment.
• Collaborated with healthcare team to implement care plans effectively.
• Provided emotional support and companionship to patients and families.

Improved patient satisfaction by providing compassionate and attentive care.