Kayla Howard
Toledo,OH
Summary
Customer experience manager with a proven track record in delivering high-quality service and ensuring customer satisfaction. Expertise in customer feedback analysis, process improvement, and team leadership. Recognized for productivity and efficiency in task completion, consistently exceeding customer expectations through effective communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Michael's
Holland, OH
12.2023 - Current
- Adjust employee schedules and make necessary edits for optimal staffing.
- Count cash drawers, make daily deposits, and prepare store for opening.
- Create and update advertising signs to promote current offerings.
- Gather online and shipping orders for efficient order fulfillment.
- Inform customers about framing orders and product details to enhance service.
- Manage inventory counting and stocking freight to ensure product availability.
- Organize and sell retail products, including credit cards and UPS packages.
- Promote company reward programs to achieve targeted sales goals
Office Cleaner
Buckeye Real Estate Group
Toledo, OH
06.2020 - Current
- Maintain cleanliness in kitchen areas through regular cleaning protocols.
- Perform thorough cleaning of all bathrooms to ensure hygiene standards.
- Sweep and mop entire building, enhancing overall cleanliness.
- Remove all trash to promote a tidy environment.
Hairstylist
Cookie Cutters Haircuts for Kids
Perrysburg, Ohio
06.2025 - 09.2025
- Booked and confirmed appointments, enhancing scheduling efficiency and maximizing client satisfaction.
- Adhered to state board guidelines while providing attentive customer service to ensure a welcoming experience.
- Delivered 15-minute haircuts for children, balancing speed with high-quality service to meet client needs.
Food Service
Taco Bell
Toledo, Ohio
04.2023 - 08.2023
- Prepared food items and bagged orders to ensure prompt service during peak hours.
- Operated point of sale system, ensuring accurate transactions and customer satisfaction.
- Maintained lobby cleanliness to create welcoming atmosphere for customers.
Education
Cosmetology -
Four County Career Center
Archbold, OH05-2024
High School Diploma -
Evergreen High School
Metamora, OH05-2024
Skills
- Adaptability and flexibility
- Attention to detail
- Cash handling
- Communication skills
- Feedback management
- Customer service
- Management abilities
- Microsoft Office and Google services
- Multitasking
- Order fulfillment
- Organizational skills
- Point of sale operations
- Sanitation practices
- Telephone etiquette
Awards
- Ohio State Drivers License
- Ohio State Cosmetology license
- Human Trafficking Training
- Certified in the following: Hard Gel polish, Xpress Dip System, PolyGel polish, Soft Gel polish, Soak Off Gel polish
- Academic Honor roll (1Q-4Q) 2022-2024
- Member of NSHSS 2023-2024
- Academic varsity letter 2021
References
- Mike White, 419-466-5502, Owner of Buckeye Real Estate Group, Mike@BuildWithBuckeye.com
- Linda Bollinger, 419-343-5425, Advisor of Fulton County 4-H, EmmaGoat98@gmail.com
- Christopher Litwin, 734-807-1972, Former Michael's Store Manager: Store #5113
- Heather Newton, 7419-277-5523, Framing Production Manager at Michael's: Store #5113
Career Focus
To work for an organization where my skills, education and training will be useful; where I can grow and further my training to better myself as well as provide great customer service.
Activities
- 4-H: 'Goats 'N' Udder Things, 2015-2024
- Soccer, 2012-2017
- Marching Band, 2018-2024
- Volunteer work with Richfield Township Fire Department, 2015-Present
Certification
- Cosmetology License- Ohio State Cosmetology and Barber Board- Issued since 2025
- Human Trafficking- Ohio Department of Public Safety- Issued since 2025
- Hard Gel polish, Xpress Dip System, PolyGel polish, Soft Gel polish, Soak Off Gel polish- OPI- Issued since 2025
Affiliations
- Volunteer-Richfield Township Fire Department(2019-2025)
- 10 years of 4-H service- Goats 'N' Udder Things- Berkey OH
Timeline
Hairstylist
Cookie Cutters Haircuts for Kids
06.2025 - 09.2025
Customer Experience Manager
Michael's
12.2023 - Current
Food Service
Taco Bell
04.2023 - 08.2023
Office Cleaner
Buckeye Real Estate Group
06.2020 - Current
Cosmetology -
Four County Career Center
High School Diploma -
Evergreen High School