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Multi-talented [General Manager} with years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Results-driven Operations Manager with expertise in team training, regulatory compliance, and enhancing customer service. Proven ability to streamline processes and maximize team performance in fast-paced environments.

Focused on creative approaches to develop sales with in a team that incorporates a unified goal and positive company outcome.
Affectively multi task while performing my duties both separate and as a unit.
I utilize positive reinforcement while training and working with others, to cultivate a win-win outcome.
An energetic, positive and professIonal person whose passion is suiting products or services with customers. Through out my sales and management career, I was frequently requested by clients to service them with their current and on going purchase needs.
My goal is to strive for excellence in client retention and to ensure clients, superiors and team mates are pleased with the companies overall performance. I strongly believe in teamwork that envelopes corporate core principles and dedication in building client relationships.
Communicative customer service professional who’s motivated to maintain the highest customer satisfaction that gains new, referrel and returning customers. I encourage a well displayed and clean shopping environment which enhances customers interest. I have gained a great amount of experience managing a multi million dollar store and recreating the customer shopping experience by offering higher quality items paired with personalized customer service. I make it a point that each customer is greeted and assisted upon entry while ensuring their shopping goals are met. I utilize a positive training method and outstanding onboarding experience that ensures employees are motivated to further our teams performance and increase the companies profit margins and overall annual success. I am a diplomatic manager versed in applying strong communication, problem-solving skills utilizing a polite and professional approach to resolve any team issues that may arise. The companies current and future success is priority one and i ensure outstanding unified team performance to achieve this overall goal. I am very hard working and dedicated to accomplish my core value of “ABCD” (Above and beyond the Call of Duty). My overall work performance is my most valuable and important personal trait. I am highly competitive to ensure we are in the top performing and profitable stores within our area. I am always learning and growing from any opportunity that arises within the retail sector. I am very adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and have a very effective communication skill with others. I am eager to contribute my professional and personal experience and goals to the Lululemon team. I am confident with the support of the corporates leadership I will meet and exceed each benchmark goal. I am very further in employee training, onboarding, employee competitive recognition, I have also gained a successful disciplinary method that aids a less performing employee into one that desires growth and acknowledgment in his or her career path. Due to my former career in a sales office setting as the president of business operations, I have gained knowledge on all aspects of human labor laws along with proper documentation of daily, weekly, monthly and annual reports. My greatest dedication is to increasing revenue and satisfaction by promoting the outstanding Lululemon brand through key marketing and display concepts, personalizing customer experiences and developing a competitive team that will reach our goals in a unified fashion. I am confident that I would be the ideal fit for your General manager need at Partridge Creek, Clinton Township, Michigan location. When provided the store required training by the companies guidance, I am confident I can aid in the improvement of guest experience by ensuring personalized assistance every time. In addition to a clean store with outstanding and enthusiastic displays. I will train the staff to offer custom service and increase add on sales and meet and exceed the corporates visions, benchmark goals and help drive greater success by increasing brand awareness and profitability, training employees to act and deliver together in a unified goal while ensuring corporate core principles and values are withheld. .

Upper level Management & Certified Wine & Spirits Sommelier (WSET), seasoned Independent Restaurant Consultant at times, boasting a track record of elevating guest experience and boosting profitability by over 90%.
Expert in vendor negotiations and POS systems, with a flair for leading high-volume, fine dining and upscale-casual dining operations and driving customer satisfaction. Excel in analytical decision-making and team leadership.
Proactive with history of success managing operations, building teams and equipping employees with skills to independently handle business needs.
Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Dynamic leader with proven expertise in operations management and team building, honed at Buffalo Wild Wings and Mr. Pizza. Excelled in driving operational efficiency, fostering staff development, and implementing cost-saving strategies, leading to significant revenue growth and enhanced customer satisfaction. Skilled in budget development and performance tracking, with a knack for nurturing high-performing teams.

Kayla Ives

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Assistant General Manager of Operations

Manager of Accounts and Finance

Restaurant Manager

Education

Associate Of Arts And Sciences - Criminal Justice

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Assistant General Manager of Operations

Manager of Accounts and Finance

Restaurant Manager

Associate Of Arts And Sciences - Criminal Justice

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