Kayla Johnson
West Salem,WI
Summary
United States Navy Veteran with over 10+ years experience in administration, customer service, and logistics management.
Experienced medical support professional prepared for responsibilities of this role. Known for strong team collaboration, adaptability, and achieving results. Skilled in patient scheduling, electronic health records management, and maintaining confidentiality. Valued for reliability, communication skills, and ability to meet evolving needs.
Overview
13
13
years of professional experience
Work History
Advanced Medical Support Assistant
Department Of Veterans Affairs
La Crosse, WI
01.2023 - Current
- Operates computerized programs and databases to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
- Communicate with and assist customers, visitors, and staff effectively via phone and in person
- Use of Vista GUI and ISS to maintain and record patient data and generate reports.
- Verify and updated clinical records.
- Managed patient scheduling and appointment confirmations for optimal clinic flow.
- Assist in the coordination of patient care, ensuring timely access to services.
Scheduling Specialist
Gundersen Lutheran Medical Center
La Crosse, WI
12.2020 - 01.2023
- Scheduling patients using Epic System in accordance with Gundersen policy
- Coordinated patient appointments and schedules to optimize operational efficiency and resource allocation.
- Cancel and reschedule patient appointments
- Managed scheduling software to ensure accurate data entry and timely updates for healthcare providers.
- Entering no show information
- Monitoring appointment requests from multiple electronic sources
- Verify and update demographics and insurance information when scheduling
- Relaying information to medical staff when patient calls with medical concerns that require immediate attention
Logistics Specialist
United States Navy Reserve
Minneapolis, Minnesota
10.2019 - 10.2021
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors
- Coordinated logistics operations to ensure timely delivery of supplies and equipment.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities
- Monitored inventory levels, optimizing stock management processes for efficiency.
- Assisted in planning and executing training exercises, enhancing operational readiness.
Patient Access Scheduler
Hutchinson Health
Hutchinson, Minnesota
07.2020 - 12.2020
- Use EPIC to schedule appointments.
- Schedule appointments per protocol
- Cancel, reschedule , and no show appointments
- Provide customer service to all internal and external customers both on phone and in person. Escort patients to point of care.
- Register patients includes validating guarantor, demographic and insurance information. Collect copay as appropriate.
- Collects consents for common medical record, assignment of benefits and distributes privacy notice.
- Verify patient insurance eligibility.
Admitting Assistant
Meeker Memorial Hospital And Clinic
Litchfield, Minnesota
03.2020 - 07.2020
- Interview patients to obtain information required for patient chart, charges, and billing.
- Use EPIC to schedule appointments.
- Handle admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Verify and update daily census sheet and distributes to appropriate departments.
- Screens calls and determines if attention is required from a Triage Nurse, Provider or other designated professional.
- Scan medical insurance cards into EPIC system.
- Obtain signatures from patients on necessary forms such as consent for treatment, HIPAA, message from medicare, and other forms.
- Directs and assists patient to specific area for treatment and care.
Logistics Specialist
United States Navy
Norfolk, VA
05.2017 - 10.2019
- Managed over 120 open purchase orders including essential firefighting equipment, supplies to remodel command, and various power tools to efficiently maintain daily functions at command
- Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes
- Eliminated process discrepancies, directed budget and personnel by establishing supply/inventory control management functions
- Resolved customers concerns in timely manner and worked to improve process integration and flow
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Supported cross-functional teams in identifying and resolving logistical challenges.
Leading Shift Supervisor
United States Navy
Virginia Beach, Virginia
11.2016 - 05.2017
- Supervised daily operations to ensure adherence to safety protocols and operational standards.
- Trained new personnel on equipment usage and emergency procedures to enhance team efficiency.
- Supervisor of 6 personnel
- Organizer of night flights operations
- Liaison for Navy Pilot students
- Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations
- Identified production concerns and worked with supervisors to understand and remedy situations
- Facilitated communication between shifts, ensuring seamless handover of responsibilities and information.
- Completed daily inspection rounds covering all facility equipment and machinery
Military Police Lead Dispatcher
United States Navy
12.2012 - 11.2016
- Supervised daily operations of military police patrolmen, ensuring efficient communication and coordination among units.
- Managed incident reports and logs, maintaining accurate records for accountability and review.
- Responsible for planning Antiterrorism/ Force Protection measures and maintaining good order and discipline on USS Enterprise and crew
- Assigned and evaluated the work of military police patrolmen
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution
- Trained junior staff on procedures and best practices for effective police operations.
- Trained subordinate staff to become a Dispatcher
- Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences
- Responded to emergency calls, deploying appropriate resources while prioritizing safety protocols.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
Aviation Boatswain's Mate Fuels
United States Navy
Norfolk, VA
03.2012 - 12.2012
- Aviation Boatswain's Mate Fuels Supported Navy's Maritime Strategy and National tasking while embarked on USS Enterprise during a nine month deployment in 2012
- Responsible for safe delivery of aviation fuel to embarked aircraft and support equipment onboard USS Enterprise
- Responsible for safe delivery of aviation lube oil to four catapults onboard USS Enterprise
- Accountable for 95 Sailor training and personal records as divisional
- Verified proper loading of cargo holds to align with ship capacity and weight distribution requirements
- Inspected equipment and completed basic repairs to maintain safety and efficiency of each trip
Skills
- Administration
- Self Motivated
- Analytical
- Conflict resolution techniques
- Increasing productivity and efficiency
- Patient communication
Timeline
Advanced Medical Support Assistant
Department Of Veterans Affairs
01.2023 - Current
Scheduling Specialist
Gundersen Lutheran Medical Center
12.2020 - 01.2023
Patient Access Scheduler
Hutchinson Health
07.2020 - 12.2020
Admitting Assistant
Meeker Memorial Hospital And Clinic
03.2020 - 07.2020
Logistics Specialist
United States Navy Reserve
10.2019 - 10.2021
Logistics Specialist
United States Navy
05.2017 - 10.2019
Leading Shift Supervisor
United States Navy
11.2016 - 05.2017
Military Police Lead Dispatcher
United States Navy
12.2012 - 11.2016
Aviation Boatswain's Mate Fuels
United States Navy
03.2012 - 12.2012
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