Kayla Johnson
Burger King
BATONROUGE,LA
Summary
Shift leader and server with strong team leadership, guest engagement, and customer service skills. Experienced in fast-paced restaurant operations, cash handling, problem-solving, and resolving customer concerns to keep service smooth and guests satisfied.
Work History
Shift Leader
- Supervised shift operations to maintain fast, consistent service and smooth crew coordination.
- Monitored food safety, sanitation, and cleanliness standards throughout each shift.
- Trained crew members on guest service, food prep, and restaurant procedures.
- Managed cash handling, register accuracy, and point-of-sale transactions.
- Resolved customer concerns promptly to support positive dining experiences.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Server
- Greeted guests promptly and delivered attentive table service in fast-paced dining environment.
- Delivered food and beverages efficiently while confirming order accuracy and guest satisfaction.
- Collaborated with host, bartending, and kitchen teams to maintain smooth front-of-house operations.
- Resolved guest concerns professionally and maintained positive dining experience during peak service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma
Skills
Cash management
Hospitality service expertise
Safe food handling
Team leadership
Attention to detail
Guest engagement
Customer service excellence
Food compliance
Verbal communication
Team motivation
Team building
Memory retention
Timeline
Shift Leader
Burger King
2023 - 2026Read More
Server
Chili's Restaurant
2021 - 2025Read More
Thibodaux High School
High School Diploma
Read More