Summary
Overview
Work History
Education
Skills
Languages
Education
Timeline
Generic

Kayla Johnston

Charlotte,NC

Summary

Reliable worker with experience in a team lead position, food service and working the register. Organized mindset with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Host

Zeppoli's
09.2024 - Current
  • Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
  • Answered customer questions about hours, seating, and menu information.
  • Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.

Team Lead

Green Brothers Juice
09.2021 - Current
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Greeted customers entering store and responded promptly to customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.

Host

Brixx Wood Fired Pizza
05.2024 - 11.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Child Care Provider

Burn Boot Camp
05.2021 - 10.2022
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Watched kids while parents work out

Education

Political Science, Minor in Economics

Virginia Tech
05.2027

South Mecklenburg High School
06.2023

Skills

  • Problem-Solving
  • Schedule Management
  • Organized
  • Customer Service Skills
  • Time management skills
  • Collaboration / Teamwork
  • Thrive under pressure
  • Academic writing expertise
  • Research and Report Writing
  • Verbal communication

Languages

Spanish
Limited Working

Education

true

Timeline

Host

Zeppoli's
09.2024 - Current

Host

Brixx Wood Fired Pizza
05.2024 - 11.2024

Team Lead

Green Brothers Juice
09.2021 - Current

Child Care Provider

Burn Boot Camp
05.2021 - 10.2022

South Mecklenburg High School

Political Science, Minor in Economics

Virginia Tech

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Kayla Johnston