Kayla Jones
Summary
Efficient employee dedicated to increasing company value through exceptional leadership. Offers strong communication and organizational talents to optimize team performance and drive operational efficiency. Outgoing and energetic individual with expertise in equipment operations, ensuring smooth workflow and productivity.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
CVS Health
11.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Associate
Wal-Mart
06.2022 - 11.2022
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Housekeeper
FLOWERS HOSPITAL
12.2020 - 06.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Dietary Aide
Oakview Nursing and Rehab
10.2019 - 10.2020
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Area Supervisor/Manager
Ross Dress For Less
02.2019 - 08.2019
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Cashier and Customer Service
Tom Thumb Food Stores Inc.
09.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier/Cook
Captain D's Seafood Restaurant
01.2017 - 06.2018
- Gaining new skills and customer service experience
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Clyde's market
06.2016 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Clerk / cashier
Cvs/ pharmacy
11.2014 - 12.2015
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Education
High school diploma -
Carroll High School
Ozark, AL05.2014
Skills
- Sales
- Communication
- Leadership (10 years)
- Shift Management
- Customer-Oriented
- Organizational skills
- Workplace Safety
- Staff Management
Personal Information
Authorized To Work: US
Timeline
Shift Supervisor
CVS Health
11.2022 - Current
Associate
Wal-Mart
06.2022 - 11.2022
Housekeeper
FLOWERS HOSPITAL
12.2020 - 06.2022
Dietary Aide
Oakview Nursing and Rehab
10.2019 - 10.2020
Area Supervisor/Manager
Ross Dress For Less
02.2019 - 08.2019
Cashier and Customer Service
Tom Thumb Food Stores Inc.
09.2018 - 02.2019
Cashier/Cook
Captain D's Seafood Restaurant
01.2017 - 06.2018
Cashier
Clyde's market
06.2016 - 01.2017
Clerk / cashier
Cvs/ pharmacy
11.2014 - 12.2015
High school diploma -
Carroll High School
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