Kayla Jones
Advance Dental
Houston,TX
7
years of professional experience
Seasoned professional in handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Treatment Coordinator
5 Years 2 Months- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Coordinated patient appointments and treatment plans to enhance patient satisfaction and operational efficiency.
- Implemented streamlined communication protocols between patients and clinical staff to improve workflow efficiency.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
Cashier
10 Months- Processed customer transactions efficiently using POS system
- Maintained cleanliness and organization of dining and service areas
- Collaborated with team members to ensure timely service delivery
- Resolved customer complaints promptly, ensuring positive dining experiences
Education
High School Diploma
Skills
Office administration
Recordkeeping
Customer service
Verbal and written communication
Patient relations
Timeline
Treatment Coordinator
Advance Dental
06.2021 - CurrentRead More
Cashier
Chick-fil-A
08.2019 - 06.2020Read More
Klein Forest
High School Diploma
Read More