Kayla Keomany
Diversified Health Care Management
Columbus,OH
1
Certification
6
years of professional experience
Dedicated Home Health Aide delivering personal support to enhance client quality of life. Skilled in meal preparation, scheduling, and documentation, ensuring effective care delivery. Implements emotional, physical, and social support strategies to create a nurturing environment for elderly and ill individuals while leading team operations and managing workflows.
Work History
Shift Leader
1 Year- Supervised daily operations to optimize workflow and customer satisfaction.
- Trained and mentored new team members on product knowledge and service standards.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Crafted high-quality espresso-based beverages, ensuring consistency and taste excellence.
- Managed inventory levels to minimize waste and ensure product availability.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Implemented efficient workflow practices to optimize beverage preparation times during peak hours.
Home Health Aide
4 Years 4 Months- Assisted patients with dressing, grooming, and feeding, helping them adapt to mobility restrictions for enhanced independence. Performed laundry, grocery shopping and light housekeeping duties for clients. Traveled to clients' homes to provide healthcare services, ensuring continuity of care and personalized support. Provided mobility assistance such as walking and regular exercising. Followed nutritional plans to prepare optimal meals. Encouraged patients to engage in safe physical activities to enhance mood and promote overall wellness.
Smoothie Maker
2 Months- Prepared and served juices and blended drinks to meet customer preferences. Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization. Took customer orders and processed accurately to ensure satisfaction. Maintained, operated, set up, and cleaned food preparation equipment to ensure hygiene and efficiency. Created quality beverages for customers following recipes and presentation standards.
Hostess
1 Year 11 Months- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience. Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times. Answered customer questions about hours, seating, and menu information. Assisted servers, food runners, and bussers in maintaining a welcoming and clean dining area for all guests. Trained new hostesses on customer service best practices and restaurant policies, fostering a consistent and high-quality service experience. Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests. Monitored seating area and checked restrooms regularly to keep spotless. Addressed guest and employee complaints to ensure high customer satisfaction and improve team morale.
Education
High School Diploma
Skills
Cash handling
Team leadership
Staff development
Problem-solving
Organized multi-tasker
Food presentation
Customer service
Customer satisfaction
Patient care
Verbal communication
Positive attitude
Personal hygiene assistance
Certification
HHA - Home Health Aide CPR certificate
Timeline
Shift Leader
Paris Baguette
08.2025 - CurrentRead More
Home Health Aide
Diversified Health Care Management
04.2022 - CurrentRead More
Smoothie Maker
Pulp Juice and Smoothie Bar
03.2022 - 05.2022Read More
Hostess
Thai Paradise
03.2020 - 02.2022Read More
Ohio Virtual Academy
High School Diploma
Read More