Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Kersten

Beverly,MA

Summary

Dedicated customer service professional skilled in complaint handling and effective multitasking. Proven ability to create welcoming environments, ensuring customer satisfaction and efficient service flow.

Resourceful and adaptable individual with a background in hospitality and customer engagement. Known for strong organizational skills and the ability to resolve inquiries effectively, contributing to enhanced guest experiences and operational efficiency.

Overview

4
4
years of professional experience

Work History

Hostess

Bonefish Harry's
Beverly, MA
05.2023 - Current
  • Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
  • Managed reservation system, optimizing table assignments for maximum occupancy.

Barista

The Ryder Hotel
Charleston, SC
03.2026 - 07.2026
  • Engaged with customers to provide personalized service, resolving inquiries and enhancing overall satisfaction.
  • Delivered room service for guests within the hotel.

Barista

Jolie Tea
Beverly, MA
05.2024 - 08.2025
  • Crafted a diverse range of specialty beverages, ensuring quality and consistency in every cup.
  • Maintained cleanliness and organization of workspace, promoting an efficient and welcoming environment.
  • Managed inventory levels, ensuring timely restocking of supplies to meet customer demand without interruptions.

Intern

Beverly Council on Aging
Beverly, MA
05.2024 - 08.2024
  • Assisted in organizing community outreach programs to enhance engagement with senior citizens.
  • Created advertisements for events, as well as editing their daily updates for the seniors.
  • Evaluated participant feedback to refine program offerings and increase satisfaction levels.

Nanny

Sarah Goodhue
Beverly, MA
06.2022 - 07.2024
  • Supervised daily activities, ensuring safe and engaging environment for children.
  • Coordinated schedules, managing transportation to extracurricular events effectively.

Education

Bachelor of Arts - Psychology

College of Charleston
Charleston, SC
2028

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Complaint handling
  • Efficient collaboration

Timeline

Barista

The Ryder Hotel
03.2026 - 07.2026

Barista

Jolie Tea
05.2024 - 08.2025

Intern

Beverly Council on Aging
05.2024 - 08.2024

Hostess

Bonefish Harry's
05.2023 - Current

Nanny

Sarah Goodhue
06.2022 - 07.2024

Bachelor of Arts - Psychology

College of Charleston