Kayla Ketchum
New Braunfels
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Senior Medical Assistant
Texas Oncology Cancer Center
03.2022 - Current
- Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
- Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
Lead Medical Assistant
Agave Podiatry
01.2021 - 03.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
Office Manager
Stable Lift Foundation Repair
06.2019 - 02.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
Medical Assistant
Dr. Tieman Dermatology
01.2017 - 06.2019
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Medical Assistant
Primary Care of Clearlake
08.2016 - 12.2016
- Assists physicians with exams
- Administers subcutaneous and intramuscular injections
- Maintains all exam/treatment room disinfection protocols
- Informs physician of patient reschedules and no shows
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
Education
No Degree - Business
Austin Community College
Austin, TX07-2026
EMT-B Certification -
Schterz EMS Academy
01.2023
CMA -
Brightwood College
12-2015
Diploma -
Pflugerville High School
Pflugerville, TX06-2015
Skills
- Team building
- Time management
- Organization
- Team Leadership
- Decision-making
- Data Entry
- Customer care
- Effective communication
- HIPAA regulations
- Goal oriented
- Relationship building
Timeline
Senior Medical Assistant
Texas Oncology Cancer Center
03.2022 - Current
Lead Medical Assistant
Agave Podiatry
01.2021 - 03.2022
Office Manager
Stable Lift Foundation Repair
06.2019 - 02.2021
Medical Assistant
Dr. Tieman Dermatology
01.2017 - 06.2019
Medical Assistant
Primary Care of Clearlake
08.2016 - 12.2016
EMT-B Certification -
Schterz EMS Academy
No Degree - Business
Austin Community College
CMA -
Brightwood College
Diploma -
Pflugerville High School
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