Summary
Overview
Work History
Education
Skills
Quote
Work Preference
Interests
Accomplishments
Work Availability
Timeline
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Kayla Kirby

Kayla Kirby

Retail Sales Consultant
Ellicott City,MD

Summary

Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

4
4
years of professional experience

Work History

Retail Sales Consultant

Comcast
Jessup, MD
07.2023 - Current
  • Provided product knowledge to customers on merchandise features, benefits, and quality.
  • Recommended additional merchandise items that would complement purchased items.
  • Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
  • Greeted customers in a friendly and professional manner.
  • Provided support for fellow associates during periods of high customer traffic.
  • Assisted customers with selecting merchandise based on individual needs and preferences.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Utilized strong customer service skills to meet and exceed sales goals.

Retail Sales Representative

Xfinity
Little Rock, AR
02.2022 - 03.2023
  • Greeted customers, identified their needs and provided product information.
  • Prepared reports on daily sales activities for management review.
  • Created window displays that were attractive and inviting for shoppers.
  • Resolved customer complaints in a professional manner.
  • Demonstrated knowledge of promotions, discounts and loyalty programs.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Assisted large number of customers per day in finding or selecting items.
  • Expressed appreciation for patronage, inviting, and encouraging customer return visits.

Packer Associate

Maybelline
North Little Rock, Arkans
12.2021 - 02.2022
  • Performed daily safety checks on machinery prior to use in order to prevent accidents.
  • Followed all safety protocols while operating packaging equipment or handling hazardous materials.
  • Inspected outgoing shipments to ensure conformance with customer requirements.
  • Checked for damaged goods and recorded discrepancies on appropriate paperwork.
  • Inspected finished products for defects before packing them into boxes or containers.
  • Labeled packages with shipping information such as address labels or colored stickers.

Cashier Team Lead

Walmart
Crossett, AR
08.2020 - 11.2021
  • Developed strong working relationships with team members to foster collaboration.
  • Performed daily opening and closing procedures for the register area.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Assisted customers with locating items within the store when requested.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.

Education

Business Economics

University of Arkansas At Monticello
Monticello, AR

Skills

  • Product Merchandising
  • Sales Development
  • Upselling strategies
  • Customer Satisfaction
  • Welcoming customers
  • Customer Engagement
  • Product Demonstrations
  • Handling Customer Complaints
  • Sales orientation
  • Customer Service

Quote

Build your own dreams, or someone else will hire you to build theirs.
Farrah Gray

Work Preference

Work Type

Full TimeInternship

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offWork from home optionTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Interests

Computer science

Sales

Finances

Technology

Accomplishments

  • Resolved product issue through consumer testing.
  • Exceeded monthly quota 9 times.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Sales Consultant

Comcast
07.2023 - Current

Retail Sales Representative

Xfinity
02.2022 - 03.2023

Packer Associate

Maybelline
12.2021 - 02.2022

Cashier Team Lead

Walmart
08.2020 - 11.2021

Business Economics

University of Arkansas At Monticello

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Kayla KirbyRetail Sales Consultant