Kayla Kirkwood
Better Living Home Health
Evansville,IN
3
years of professional experience
Dedicated Intake Coordinator known for exceptional customer service and compliance adherence. Successfully streamlined documentation workflows, improving patient intake processes and ensuring data integrity for healthcare teams.
Work History
Intake Coordinator
7 Months- Coordinated patient intake processes, ensuring accuracy and compliance with regulatory requirements.
- Facilitated communication between patients, families, and healthcare teams to enhance service experience.
- Maintained electronic health records with precision, supporting data integrity and accessibility for care providers.
- Conducted initial assessments to determine patient needs and eligibility for home health services.
- Streamlined documentation workflows, reducing processing time for patient referrals and admissions.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Pharmacy Technician
1 Year 6 Months- Dispensed medications accurately and efficiently to patients, ensuring adherence to safety protocols.
- Assisted pharmacists in managing inventory levels and restocking shelves with prescription and over-the-counter medications.
- Processed prescription orders using pharmacy management software, enhancing workflow efficiency and accuracy.
- Educated patients on medication usage, side effects, and storage requirements to promote safe practices.
- Maintained cleanliness of work areas and compliance with health regulations to support a safe environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Skills
Insurance verification
Follow-up skills
Multi-line phone systems
Appointment scheduling
Inventory management
Confidentiality
Customer service
Multitasking and organization
Data entry
Phone and email etiquette
Timeline
Intake Coordinator
Better Living Home Health
03.2026 - CurrentRead More
Pharmacy Technician
CVS Pharmacy
08.2023 - 02.2025Read More