Summary
Overview
Work History
Education
Skills
References
Timeline
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Kayla Kole

Grand Haven,MI

Summary

Patient-focused Treatment Coordinator with thorough understanding of financial options, dental plans and dental terminology. Specialties include communicating treatment plans to patients, performing thorough consultations and interviews and presenting dental treatment payment contracts. Manages multiple tasks and works through interruptions.

Overview

7
7
years of professional experience

Work History

Treatment Coordinator

Smile Grand Haven
06.2022 - Current
  • Provide guidance to patients about their financial responsibility for services rendered.
  • Manage patient scheduling, appointment reminders, and follow-up calls.
  • Complete insurance verifications and claim forms for patient intake and processing.
  • Hold interviews with patients to hear concerns, gather health history and understand objectives.

CHIROPRACTIC ASSISTANT

LAKESHORE FAMILY CHIROPRACTIC
02.2021 - 06.2022
  • I worked at the front desk taking payments, scheduling and bringing patients to rooms.
  • I also worked a clinical position processing new patients and taking x-rays.
  • Answered patient questions regarding their care plan or billing inquiries.

DOG BATHER

CANINE DESIGN
10.2019 - 09.2020
  • Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
  • Greeted customers and scheduled appointments.
  • Supported animal health by keeping areas clean, neat and properly sanitized.

EMBROIDERY MACHINE OPERATOR

PERRRIN RESORT AND COLLEGIATE APPAREL
10.2018 - 06.2019
  • Set up and operated embroidery machines to produce quality products.
  • Monitored machine operation to detect problems such as defective stitching, breaks in thread, or machine malfunctions.

ASSISTANT TEACHER

KIDS WORLD LEARNING CENTER
05.2018 - 10.2018
  • Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
  • Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
  • Observed and monitored children's play activities.

SCANNER/SORTER

NAPA AUTO PARTS
09.2017 - 04.2018
  • I scanned, sorted and stocked parts.
  • Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.

CUSTOMER SERVICE REP

CURTIS CLEANERS
01.2017 - 08.2017
  • Collected payments, answered phones and sorted clothes.

Education

DIPLOMA -

LOWELL HIGHSCHOOL
06.2016

Skills

  • Customer Service
  • Payment Collection
  • Patient Registration
  • Organizational Skills
  • Insurance Verification
  • Appointment Scheduling
  • HIPAA Compliance
  • Computer Efficient
  • Team Player
  • Treatment Planning

References

References available upon request.

Timeline

Treatment Coordinator

Smile Grand Haven
06.2022 - Current

CHIROPRACTIC ASSISTANT

LAKESHORE FAMILY CHIROPRACTIC
02.2021 - 06.2022

DOG BATHER

CANINE DESIGN
10.2019 - 09.2020

EMBROIDERY MACHINE OPERATOR

PERRRIN RESORT AND COLLEGIATE APPAREL
10.2018 - 06.2019

ASSISTANT TEACHER

KIDS WORLD LEARNING CENTER
05.2018 - 10.2018

SCANNER/SORTER

NAPA AUTO PARTS
09.2017 - 04.2018

CUSTOMER SERVICE REP

CURTIS CLEANERS
01.2017 - 08.2017

DIPLOMA -

LOWELL HIGHSCHOOL

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Kayla Kole