Kayla Lam
Pinole,California
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
PureBlissNailBar
El Sobrante, California
05.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
Summer Intern
LGND
Hercules, CA
05.2023 - 07.2023
- Greeted visitors and provided them with assistance.
- Explained policies and procedures to visitors.
- Swept, mopped, and vacuumed floors to ensure cleanliness.
- Cleaned bathrooms, including toilets, sinks, and mirrors.
- Created engaging content for social media platforms, such as Instagram.
- Collaborated with team members to create a comprehensive social media strategy.
- Recorded class sessions for each instructor.
Education
High School Diploma -
Middle College High School
San Pablo, CA05-2025
Skills
- Customer Service
- Effective Communication
- Cleaning procedures
- Teamwork and Collaboration
- Outgoing and Friendly
- File Organization
- Cash Handling
- Bookkeeping
Timeline
Front Desk Receptionist
PureBlissNailBar
05.2024 - Current
Summer Intern
LGND
05.2023 - 07.2023
High School Diploma -
Middle College High School
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