Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Layne

Washington

Summary

Dedicated professional with a strong foundation in customer service and teamwork. Known for maintaining a calm demeanor in high-pressure situations while effectively assessing customer needs and resolving issues promptly.

Overview

5
5
years of professional experience

Work History

Sales Associate

Creative Saints Loft
Capitol Heights, MD
06.2021 - Current
  • Collaborated with management to execute promotional events, increasing foot traffic and boosting revenue.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Sales Associate

Ann Taylor
Arlington, VA
09.2025 - 03.2026
  • Assisted customers in selecting merchandise, enhancing overall shopping experience.
  • Processed transactions efficiently, ensuring accuracy and customer satisfaction.
  • Handled customer inquiries and resolved issues promptly to maintain loyalty.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Team Member

Everlasting Life
Capitol Heights, MD
07.2023 - 09.2023
  • Learned safety protocols and operational procedures to contribute to a secure work environment.
  • Engaged with customers to gather feedback, contributing insights for service improvement initiatives.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

High School Diploma -

Eastern High School
Washington, DC
06.2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Listening skills
  • Excellent people skills
  • Flexible schedule
  • Customer needs assessment
  • Professional demeanor
  • Payment processing

Timeline

Sales Associate

Ann Taylor
09.2025 - 03.2026

Team Member

Everlasting Life
07.2023 - 09.2023

Sales Associate

Creative Saints Loft
06.2021 - Current

High School Diploma -

Eastern High School