Kayla Layne
Washington,DC
Summary
Dynamic sales associate with a proven track record at Ann Taylor, excelling in customer service and cash register operation. Known for building lasting relationships and fostering an inclusive environment, I effectively manage multiple tasks while delivering exceptional support. My outgoing personality and strong listening skills enhance customer experiences and drive repeat business.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
Ann Taylor
- Processed sales transactions accurately using point-of-sale system and handled returns efficiently.
- Maintained visual merchandising standards by folding, organizing, and replenishing floor merchandise.
- Resolved customer questions professionally while delivering attentive, personalized service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
Concierge
Classic Concierge
05.2026 - Current
- Responded to inquiries by phone, email, and in person with courteous, solution-focused service.
- Organized package handling, event support, and special requests with strong attention to detail.
- Greeted residents and guests, providing directions, building access, and prompt assistance with daily requests.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Education
High School Diploma -
Eastern High School
Washington, DC06.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Cash register operation
- Outgoing personality
- Excellent people skills
- Multi-tasking strength
- Listening skills
Timeline
Concierge
Classic Concierge
05.2026 - Current
Sales Associate
Ann Taylor
High School Diploma -
Eastern High School