Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Lemer

Columbus

Summary

Strategic and empowering retail leader with over five years of progressive experience driving growth, developing high-performing teams, and delivering exceptional customer experiences. Proven success in launching and leading high-potential locations, exceeding revenue targets, and cultivating cultures of accountability and customer obsession. Passionate about leadership development, operational excellence, and brand storytelling.

Overview

5
5
years of professional experience

Work History

Store Director

Freebird
02.2025 - Current
  • Hired to lead a high-potential retail location for a luxury handcrafted boot brand.
  • Built a high-performing team through strategic hiring, coaching, and daily empowerment.
  • Managed full scope of operations: inventory, visuals, scheduling, client relationships, and financials.
  • Created a culture centered on ownership, passion, and exceptional customer experience.


Trusted Advisor

Genesis Diamonds
11.2022 - 08.2023
  • Delivered luxury service to engagement ring and diamond clients with exceptional results.
  • Built loyal clientele through personalized outreach and white-glove experiences.
  • Exceeded monthly sales targets consistently in a competitive environment.

Retail Store Manager

Kendra Scott
04.2022 - 11.2022
  • Opened and led the store at Fifth + Broadway in Downtown Nashville.
  • Recruited, hired, and developed a high-performing team.
  • Drove top-line sales through embedding brand values into team culture and cultivating an exceptional customer experience specific to the Nashville tourist environment.
  • Established strong community partnerships and customer loyalty in a new market.

Retail Store Manager

Kendra Scott
08.2021 - 04.2022
  • Responsible for all recruiting, hiring, coaching, and development within the store.
  • Managed all daily operations including P&L, scheduling, inventory, and visual merchandising.
  • Strategically delegated key areas of responsibility to provide opportunities for the team to learn the business and take ownership.
  • Fostered a culture of accountability, positivity, and leadership development.
  • Consistently exceeded KPI goals through strategic forecasting and coaching for strong team performance.

Assistant Store Manager

Kendra Scott
11.2020 - 08.2021
  • Led operations on the floor and supported all major aspects of team development.
  • Increased profitability through hands-on visual execution and client relationship building.

Stylist

Kendra Scott
01.2020 - 11.2020
  • Acted as a personal stylist for clients, driving revenue through relationship-based selling.
  • Supported events and trunk shows to build community engagement and brand awareness.

Education

Bachelor of Arts - Interdisciplinary Studies in Health Sciences and Human Development

Capital University
Columbus, OH
05.2021

Skills

  • Leadership & Talent Development
  • Sales Strategy & Forecasting
  • Clienteling & Customer Experience
  • Recruiting & Team Building
  • Visual Merchandising & Brand Presentation
  • Inventory Management & Operational Excellence
  • Cross-functional Communication
  • Profit & Loss Oversight
  • Culture Building & Change Leadership

Timeline

Store Director

Freebird
02.2025 - Current

Trusted Advisor

Genesis Diamonds
11.2022 - 08.2023

Retail Store Manager

Kendra Scott
04.2022 - 11.2022

Retail Store Manager

Kendra Scott
08.2021 - 04.2022

Assistant Store Manager

Kendra Scott
11.2020 - 08.2021

Stylist

Kendra Scott
01.2020 - 11.2020

Bachelor of Arts - Interdisciplinary Studies in Health Sciences and Human Development

Capital University

Similar Profiles

CREATE PROFILE