Kayla Lewis

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Scheduled and confirmed appointments.
• Updated and recorded customer or client information to maintain accounts.
• Processed payments and updated accounts to reflect balance changes.

• Maintained effective schedule balance between rest periods and work
• Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment
• Performed detailing tasks using microfiber and toweling cloths to remove excess moisture from window sills
• Observed and adhered to industry and worksite safety regulations to avoid accidents or injuries
• Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs
• Resolved customer complaints by determining the cause of the problem, selecting the best solution, and expediting correction or adjustment.

• Wiped counters and sanitized equipment to maintain clean food prep and dining areas
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
• Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness
• Reduced customer wait times by quickly operating customer window and sales registers
• Greeted customers promptly and took orders to keep the flow of traffic moving
• Moved and stocked food products weighing up to 20 pounds
• Performed shift change tasks each day to keep the store neat and running smoothly.

• Principle Scholarship Recipient

GPA: 4.344