Kayla Littlejohn
McGregor
Summary
Experienced customer service professional with nearly 5 years as a top-performing Automotive Service Advisor. Skilled at building customer relationships, managing high-volume workloads while providing exceptional service. Brings additional experience in leadership, childcare, and fast-paced customer service environments.
Overview
6
6
years of professional experience
Work History
Service Advisor
Stanley Ford - Mcgregor
04.2026 - 07.2026
- Coordinated service appointments, ensuring optimal scheduling for customer convenience.
- Assisted customers in understanding service options and vehicle maintenance needs.
- Communicated effectively with technicians to relay customer concerns and service requirements.
- Prepared repair orders, estimates, warranty documentation, and invoices
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
Mike Terry Auto Group
03.2021 - 04.2026
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions and maintained accurate records of services performed.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Collaborated with team members to improve workflow and optimize service delivery processes.
Karate Instructor
Central Texas Family Karate
01.2020 - 03.2021
- Instructed karate classes for diverse age groups, fostering skill development and discipline.
- Promoted the importance of self-discipline, perseverance, and respect through daily practices and discussions with students.
- Mentored junior instructors, promoting effective teaching techniques and operational excellence.
- Evaluated student performance regularly, providing constructive feedback to support personal growth.
Education
High School Diploma -
Robinson High School
Robinson, TXNo Degree - Business Administration And Management
Strayer University
RemoteSkills
- Vehicle assessment
- Documentation management
- Customer service
- Vehicle technology
- Service upselling
- Automotive knowledge
- Professional telephone demeanor
- Multitasking and organization
- Client engagement
- Goal-oriented mindset
- Performance goals
Timeline
Service Advisor
Stanley Ford - Mcgregor
04.2026 - 07.2026
Service Advisor
Mike Terry Auto Group
03.2021 - 04.2026
Karate Instructor
Central Texas Family Karate
01.2020 - 03.2021
High School Diploma -
Robinson High School
No Degree - Business Administration And Management
Strayer University