- Volunteer Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Animal Care
- Mindfulness Practices
- Outdoor Recreation
Kayla Loe
Minnetonka,MN
Summary
A highly professional aviation service provider, with a proven track record of managing in-flight emergencies and providing excellent customer care. Known for supporting teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring satisfaction and safety.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Sun Country Airlines
10.2023 - Current
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to all FAA regulations.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Facilitated smooth communication between flight deck, crew and passengers, ensuring all instructions and announcements were clearly conveyed.
- Increased customer satisfaction by providing high-quality service and attending to passengers' needs with
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
Store Manager
Big Island Swim & Surf
01.2021 - 09.2023
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Assistant Aquatics Director & Lead Lifeguard
Oakridge Country Club
05.2016 - 09.2020
- Supervised aquatic staff and mentored junior lifeguards and instructors for improved performance in their roles.
- Prevented accidents through proactive lifeguarding practices and responded to emergencies with swift action.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured compliance with all local, state, and federal regulations related to aquatic facility operations for safe swimming conditions at all times.
Waitress
Blarney Pub & Grill
08.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tasks simultaneously without compromising service quality.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members.
- Addressed customer complaints or concerns professionally, ensuring a swift resolution.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Bachelor of Science - Marine Biology
St. Petersburg College
Clearwater, FL05-2027
High School Diploma -
Hopkins High School
Minnetonka, MN06-2016
Skills
- Professional appearance and demeanor
- Reliability and punctuality
- Aviation regulations
- Cross-functional teamwork
- Conflict resolution
- Emergency response
- Safety oversight
- Hospitality service expertise
- Problem-solving
Interests
Timeline
Flight Attendant
Sun Country Airlines
10.2023 - Current
Store Manager
Big Island Swim & Surf
01.2021 - 09.2023
Waitress
Blarney Pub & Grill
08.2018 - 03.2020
Assistant Aquatics Director & Lead Lifeguard
Oakridge Country Club
05.2016 - 09.2020
Bachelor of Science - Marine Biology
St. Petersburg College
High School Diploma -
Hopkins High School
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