Detail-oriented, national certified Pharmacy Technician with over 10 years of customer service experience. Skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Hi, I’m
Kayla Lundy
Certified Pharmacy Technician
Memphis,TN
Summary
Overview
8
years of professional experience
1
Certification
Work History
CVS PharmacyMemphis, TN
Lead Certified Pharmacy Echnician
08.2022 - 03.2023
Job overview
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Transmitted claims to insurance companies for payment and reconciled EOBs
- Maintained clean and organized pharmacy shelving and work areas.
Bright Beginnings Learning AcademyMemphis, TN
Early Childhood Floor Coordinator
02.2020 - 08.2022
Job overview
- Facilitated communication between care staff, parents/families, and director.
- Communicated and coordinated schedule changes for care staff and children (breaks, teacher/student ratios)
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Engaged both directly and collaboratively with the director on matters which impact center needs, functioning, and direction.
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
Renaissance Day SpaMemphis, TN
Spa Coordinator
01.2015 - 01.2020
Job overview
- Handled inbound/outbound phone system, managed email inquiries and social media platforms.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input client information into booking system accurately and completely to chart sales metrics.
- Handled guest complaints, maintaining positive dining experience for patrons.
- Consistently recognized by management for providing superior customer service.
Education
KLR Pharmacy Technician Training SchoolMemphis, TN
Certificate in Pharmacy Technician from Certified Pharmacy Technician
06.2022
University Overview
The Excel Center
High school diploma
06.2014
University Overview
Skills
- Customer Service
- Data Entry
- Answering and Routing Calls
- Pharmacy Operations
- ERP Software
- Patient Profile Setup
- Medical terminology
- Prescription Order Verification / Refill Fulfillment
- Problem-Solving Skills
- Point of Sale Systems Proficiency
- Insurance Verification / Billing
- Medication Storage, Labeling and Dispensing
Certification
- Certified Pharmacy Technician (CPhT), Licensed in the state of TN (78960), ExCPT, NHA (#W3T2S6S9)
Timeline
Lead Certified Pharmacy Echnician
CVS Pharmacy
08.2022 - 03.2023
Early Childhood Floor Coordinator
Bright Beginnings Learning Academy
02.2020 - 08.2022
Spa Coordinator
Renaissance Day Spa
01.2015 - 01.2020
KLR Pharmacy Technician Training School
Certificate in Pharmacy Technician from Certified Pharmacy Technician
The Excel Center
High school diploma
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