KAYLA MANGUM
Cypress,TX
Summary
Results-driven Business Center Representative with extensive expertise in customer service and business center operations. Proven ability to enhance productivity through the development of efficient workflow systems, significantly improving client satisfaction. Strong problem-solving, communication, and team collaboration skills enable effective engagement with diverse customer profiles. Seeking a dynamic role where dedication and hard work contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Business Center Representative/Cashier
H-E-B
Cypress, United States
03.2020 - Current
- Boosted team success by working well with all members, and cross-training in different positions and departments.
- Met targets consistently by working hard, and with strong attention to detail.
- Resolved customer complaints in a professional manner while maintaining a positive attitude.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Processed payments for services rendered using cash register or POS system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
SHIFT LEAD & PARTY SPECIALIST
Mt Playmore
Pflugerville, United States
01.2019 - 03.2020
- Recognized and took advantage of opportunities to increase business revenue, including birthday parties and adult events
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
- Reviewed the incoming orders and assigned work to party hosts to maintain a demanding schedule
- Worked with managers to address problems such as improvements and feedback
- Satisfied customers every day with fast, friendly, and knowledgeable support for party and entertainment needs
Education
Bachelor of Science - Criminal Justice
Prairie View A&M University
Prairie View, TX05-2024
High School Diploma -
John B Connally
Pflugerville, Tx05.2020
Skills
- Time management
- Financial leadership
- Multitasking Abilities
- Teamwork skills
- Adaptability
- Sales techniques
Timeline
Business Center Representative/Cashier
H-E-B
03.2020 - Current
SHIFT LEAD & PARTY SPECIALIST
Mt Playmore
01.2019 - 03.2020
Bachelor of Science - Criminal Justice
Prairie View A&M University
High School Diploma -
John B Connally