Kayla Manley
1029 Rawl Rd Lexington ,SC
Summary
Proven track record in financial operations and customer service, notably at First Community Bank. Excelled in roles requiring meticulous file organization and effective scheduling. Demonstrated expertise in Microsoft Office and data entry, enhancing operational efficiency. Skilled in managing cash transactions and customer relations, showcasing exceptional organizational and communication abilities.
Overview
10
10
years of professional experience
Work History
Clerical Assistant
Jeffcoat Building Systems
05.2021 - Current
- Used Microsoft Office to create high quality documents and spreadsheets.
- Communicated with customers and took messages, referring them to appropriate personnel.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided support to other staff as needed to create an efficient and productive environment.
Teller Supervisor
First Community Bank
06.2017 - 03.2021
- Supervised the other tellers, ensuring efficiency and teamwork in the workplace.
- Managed cash shipments and vault supply.
- Processed cash and check transactions,
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
Customer Service Representative
First Community Bank
01.2017 - 03.2021
- Assisted customers with banking needs: opening and closing accounts, filling out and processing forms
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills and creating positive relationships.
Teller
Security Federal Bank
07.2015 - 05.2017
- Managed high-volume transactions during busy times while maintaining attention to detail, ensuring seamless customer experience.
- Processed customer transactions promptly, including cash and check deposits and withdrawals.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
Pelion High School
Pelion, SC06.2013
Skills
- Customer service
- File organization
- Scheduling and calendar management
- Microsoft office
- Data entry
Timeline
Clerical Assistant
Jeffcoat Building Systems
05.2021 - Current
Teller Supervisor
First Community Bank
06.2017 - 03.2021
Customer Service Representative
First Community Bank
01.2017 - 03.2021
Teller
Security Federal Bank
07.2015 - 05.2017
Pelion High School