Kayla Mason
Bellevue,KY
Summary
Resourceful Associate Banker recognized for high productivity and efficient task completion. Skilled in client relationship management, financial analysis, and compliance adherence. Excel in communication, teamwork, and adaptability, ensuring seamless operations within banking environments. Committed to delivering exceptional customer service and support.
Overview
15
15
years of professional experience
Work History
Associate Banker
Chase Bank
Cincinnati, Ohio
09.2021 - Current
- Supported customers with account questions and transaction handling.
- Explained banking products and services to clients.
- Kept accurate records of customer interactions and transactions.
- Worked with team members to improve customer service standards.
- Assisted in training new employees as needed.
- Resolved customer issues efficiently through active listening and problem-solving.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Assisted customers with account opening and maintenance.
Deputy
Campbell County Detention Center
Newport, KY
08.2019 - 11.2020
- Managed inmate intake and release processes while maintaining accurate documentation.
- Conducted security checks and monitored surveillance systems for safety assurance.
- Collaborated with law enforcement to coordinate inmate transportation and processing.
- Trained new deputies on protocols, emergency procedures, and facility operations.
- Assisted in conflict resolution between inmates to maintain order within the facility.
- Performed routine inspections of facilities and equipment to identify maintenance needs.
- Attended training classes on topics related to law enforcement procedures and techniques.
- Transported prisoners to court hearings or other locations as needed.
- Prepared reports documenting incidents involving criminal activity or violations of departmental policies.
Early Childhood Development Teacher
Strong Minds Daycare
Bellevue, KY
09.2018 - 05.2019
- Developed engaging lesson plans for diverse learning styles.
- Implemented classroom management strategies to promote positive behavior.
- Collaborated with parents to discuss child development and progress.
- Organized educational activities that encourage social skills and teamwork.
- Facilitated a safe and nurturing environment for children to explore.
- Mentored new teachers on curriculum delivery and classroom techniques.
- Monitored student progress and provided feedback to parents.
- Facilitated indoor and outdoor playtime activities that promote healthy living habits.
- Maintained accurate records of student attendance, assessments, grades, lesson plans.
- Prepared meals for students according to dietary restrictions or allergies.
- Assisted with the transition of incoming students from one grade level to another.
- Conducted parent-teacher conferences to discuss student progress reports or any issues that need addressing.
- Implemented strategies to help build each child's confidence in their own abilities.
- Collaborated with other teachers on curriculum planning, assessment, and evaluation.
- Encouraged independence, self-help skills, socialization, language development, problem solving skills, and creativity among preschoolers.
- Ensured a safe learning environment by implementing safety regulations and procedures.
Security Officer
Nighthawk Security
Owensboro, KY
06.2018 - 09.2018
- Monitored premises to ensure safety and prevent unauthorized access.
- Conducted regular patrols to maintain security and detect suspicious activities.
- Maintained detailed logs of daily activities and incidents for review.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Checked for safety hazards and took corrective action when necessary.
Military Police Officer
U.S. National Guard
Fort Leonard Wood, MO
02.2018 - 06.2018
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Enforced laws and regulations to maintain safety and order on military installations.
- Investigated incidents, gathered evidence, and documented findings for reports.
- Assisted in emergency response efforts during various crisis situations.
- Provided support during military operations by ensuring compliance with regulations.
- Maintained weapons qualifications through regular firearms training exercises.
- Enforced military laws and regulations.
- Provided physical security and law enforcement services to military personnel, facilities, and resources.
- Completed regular patrols of assigned areas within operations areas.
- Interacted with members of the public in a professional manner while representing the US Army.
Assembly line
Tyson foods
Claryville, KY
06.2017 - 02.2018
- Ensured all safety protocols were followed for assembly line workers.
- Assisted with the setup of assembly line equipment as needed.
- Supported coworkers with tasks related to assembly line operations.
- Rotated through various positions on the assembly line as needed by management.
- Identified defective items from production lines and removed them from the assembly line.
- Monitored product flow on the assembly line to ensure efficient operation.
- Loaded raw materials onto conveyor belts as part of the assembly line process.
- Organized workstations with materials needed for each task on the assembly line.
- Executed routine maintenance tasks on equipment used in the assembly line.
packer/palletizer
Amazon
Hebron, KY
04.2015 - 01.2016
- Packaged customer orders accurately for timely shipment.
- Inspected products for quality before packaging.
- Collaborated with team members to maintain production goals.
- Utilized handheld scanners to track inventory movement.
- Maintained cleanliness and organization in packing area.
- Followed safety protocols to minimize workplace hazards.
- Assisted in training new employees on packing procedures.
- Wrapped items securely using appropriate packing materials.
- Assembled customer orders from stock and packed items in boxes.
- Verified labels for appropriate order numbers and item specifications.
- Assembled cartons, crates, and containers to prepare for shipping.
- Notified the team leader of product discrepancies and equipment malfunctions.
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
- Weighed or counted items for distribution to conform to company standards.
- Operated hand trucks, pallet jacks, and forklifts to move materials.
- Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
Cashier/Pet care
Petsmart
Florence, KY
10.2014 - 01.2016
- Assisted customers with product selection and answered inquiries about pet care.
- Processed customer transactions efficiently at a retail pet supply store.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Handled cash, credit, and gift card payments accurately during busy hours.
- Collaborated with team members to ensure smooth store operations and customer satisfaction.
- Educated customers on loyalty programs and promotions to enhance shopping experience as well as animal care information.
- Trained new cashiers on point-of-sale systems and customer service standards effectively.
- Provided compassionate care and attention to a variety of pets daily.
- Maintained clean and safe environments for pets in care facilities.
- Educated pet owners on best practices for care and nutrition.
- Developed strong relationships with clients through excellent communication skills.
- Kept facility areas clean, neat and sanitized for optimal animal health and well-being.
- Monitored pets for signs of distress, injury and illness and coordinated caring responses.
- Fed pets on-schedule and with appropriate food for developmental or health requirements.
- Participated in conservation activities to support animal care missions.
- Provided pet owners with detailed instructions and guidelines on how to properly care for their pets.
- Conducted daily health checks of all animals in the facility to ensure they were healthy and free from any illnesses or injuries.
Cashier
Lees Famous Recipe
Bellevue, KY
05.2011 - 10.2014
- Processed customer transactions efficiently and accurately at a fast-casual dining establishment.
- Maintained cleanliness and organization of the cashier area and dining space.
- Assisted customers with menu selections and answered product-related questions.
- Handled cash, credit, and gift card payments following company procedures.
- Collaborated with team members to ensure smooth service during peak hours.
- Provided friendly and attentive service to enhance the customer dining experience.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
Education
GED -
Newport Adult Learning Center
Newport, KY10-2017
Skills
- Customer service
- Financial transactions
- Problem solving
- Team collaboration
- Conflict resolution
- Effective communication
- Employee training
- Time management
- Attention to detail
- Teller experience
- Cash oversight
- Assessing fraud potential
- Audit procedures
- Cash ordering
- Promoting products
- Relationship building
LANGUAGES
English
Timeline
Associate Banker
Chase Bank
09.2021 - Current
Deputy
Campbell County Detention Center
08.2019 - 11.2020
Early Childhood Development Teacher
Strong Minds Daycare
09.2018 - 05.2019
Security Officer
Nighthawk Security
06.2018 - 09.2018
Military Police Officer
U.S. National Guard
02.2018 - 06.2018
Assembly line
Tyson foods
06.2017 - 02.2018
packer/palletizer
Amazon
04.2015 - 01.2016
Cashier/Pet care
Petsmart
10.2014 - 01.2016
Cashier
Lees Famous Recipe
05.2011 - 10.2014
GED -
Newport Adult Learning Center