Kayla McClellan
Dundalk,MD
Summary
Knowledgeable Certified Medical Assistant with background working in fast-paced healthcare environments for several years. Demonstrated strengths include clinical procedures, patient education, amazing with children and pediatric care and administrative tasks. Well-versed in medical terminology, electronic health records, and HIPAA regulations. Previous work has consistently resulted in improved patient care through effective communication and procedural efficiency. My background ensures a blend of strong clinical skills with exceptional leadership qualities.
Overview
9
9
years of professional experience
Work History
Certified Clinical Medical Assistant
Mercy Medical Center Baltimore Md
Nottingham, MD
01.2021 - Current
- Changed dressings on wounds to prevent infection and check for healing.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Measured vital signs and took medical histories to prepare patients for examination.
- Conducted patient interviews to gather health history and information about current medical issues.
- Performed patient intake and triage.
- Responded quickly to emergent situations within the clinic setting by following established protocols.
- Facilitated referrals from primary care providers to specialists for further testing or treatment options.
- Cleaned and maintained medical equipment following procedures and standards.
- Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available.
- Administered vaccines to patients, ensuring compliance with medical protocols.
- Performed venipuncture to collect blood samples for diagnostic testing.
- Performed electrocardiograms (EKGs) to monitor and assess patients' cardiac health.
- Performed finger sticks to obtain blood samples for diagnostic testing.
- Conducted swab testing to accurately collect specimens for diagnostic purposes.
- Conducted urinalysis to assist in diagnosing and monitoring patient health conditions.
- Administered CPR to patients in emergency situations, ensuring immediate and effective response.
- Assisted in fitting and adjusting orthopedic boots for patients.
Cashier
Michaels Arts and Crafts
Nottingham, MD
01.2020 - 12.2020
- Built and maintained productive relationships with employees.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained work area and kept cash drawer organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collaborated effectively with team members to ensure smooth and efficient operations.
Team Leader Manager
Chick-fil-A
Parkville, MD
04.2016 - 12.2019
- Resolved conflicts between team members quickly and effectively.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained positive working relationship with fellow staff and management.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Offered training and support to keep team members motivated and working toward objectives.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Led customer service team to enhance client satisfaction and resolve issues efficiently.
- Directed front-line operations to ensure efficient workflow.
- Ensured food safety by implementing rigorous cleaning and sanitizing protocols.
- Trained new employees to ensure they understood company policies and procedures.
CNA
Future Care Canton Harbor
Canton, MD
06.2018 - 06.2018
- Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted patients with activities of daily living, such as bathing, dressing, grooming, and eating.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Reminded patients to take prescribed medications or nutritional supplements.
- Implemented infection control measures according to established policies and procedures.
- Provided emotional support to patient and family members.
- Assisted nurses with treatments and procedures according to protocols established by the facility.
- Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided comprehensive care to patients requiring IV and Oxygen therapy.
- Assisted patients with ambulation using a transfer belt.
- Provided comprehensive wound care to patients, ensuring proper healing and infection prevention.
- Measured and recorded urinary output accurately.
- Performed fingerstick blood glucose tests to monitor patient health.
- Performed catheter care, ensuring patient comfort and hygiene.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
Some College (No Degree) - Pediatric Nursing
The Community College of Baltimore County
Essex, MDSkills
- Motivational skills
- Workload management
- HIPAA compliance
- Phlebotomy techniques
- Vital signs measurement
- Specimens collection and processing
- Patient care coordination
- EKG monitoring
- Patient intake process
- Immunization administration
- Venipuncture expertise
- Clinical documentation
- Medical terminology
- Positive and professional
- Multitasking and organization
- Reliability and punctuality
Timeline
Certified Clinical Medical Assistant
Mercy Medical Center Baltimore Md
01.2021 - Current
Cashier
Michaels Arts and Crafts
01.2020 - 12.2020
CNA
Future Care Canton Harbor
06.2018 - 06.2018
Team Leader Manager
Chick-fil-A
04.2016 - 12.2019
Some College (No Degree) - Pediatric Nursing
The Community College of Baltimore County