Kayla McIntosh
Houston,TX
Overview
9
9
years of professional experience
Work History
Flagship Store Manager
Marc Jacobs
02.2024 - Current
- Spearheaded operations of a $2.5M flagship store in the Central region, driving business performance through strategic planning and execution of profitability initiatives.
- Partner cross-functionally with Allocations, Human Resources, Visual Merchandising, and Retail Operations teams to enhance store functionality, optimize product placement, and deliver an elevated client experience.
- Lead end-to-end talent acquisition and development processes for the Central Region’s new store opening teams, ensuring high-performing talent, onboarding, and retention to exceed company goals.
- Mentor a team of managers in the Central region, fostering a culture of learning and development.
District Manager, West
Outdoor Voices
10.2022 - 09.2023
- Directed operational strategies for nine stores across the Central and West regions, driving business performance and exceeding sales targets.
- Oversaw full-cycle recruitment and succession planning, cultivating a pipeline of high-performing talent and coaching over 75 employees, including Store Managers and other leadership roles.
- Developed and executed comprehensive training programs focused on operational excellence, product expertise, and customer engagement, achieving a 3% month-over-month improvement in conversion rates.
- Opened over 8 new stores across the central region in partnership with retail operations, allocations, and talent acquisition teams.
District Manager, West
Mejuri
06.2021 - 09.2022
- Consistently exceeded financial targets for a portfolio of six stores spanning over the US and Canada, resulting in $14 mil gross revenue, while maintaining full P&L responsibility.
- Delivered a 10% increase in district sales YoY by collaborating closely with cross-functional teams, including People Operations, Facilities, Planning/Merchandising, and Retail Marketing to implement strategies specifically for the West district.
- Assisted in the opening of six retail locations within the district and helped launch a global store opening strategy, with end-to-end responsibility for recruitment, training, and store performance.
- Managed each store’s facilities budget, tracked expenses, and identified cost-saving opportunities, resulting in a 5% reduction in annual costs for the district.
Flagship Store Manager
Mejuri
09.2020 - 05.2021
Human Resources Coordinator (Contract)
Vilebrequin
10.2018 - 01.2019
- Provided recruitment support to over 15 retail stores and managed the talent acquisition needs of 140+ employees nationwide.
- Developed and implemented a comprehensive recruitment strategy in collaboration with Area and Store Managers, resulting in a 20% decrease in time-to-fill for open retail positions.
Talent & Engagement Coordinator
rag & bone
07.2016 - 07.2018
- Managed full-cycle recruitment processes for entry-level to manager-level positions across multiple internal departments in the US and UK, consistently achieving a closing time frame of under 30 days.
- Developed and implemented corporate onboarding and offboarding procedures, including the creation of a new hire orientation program tailored for Assistant through VP-level employees across HQ departments.
Education
Bachelor of Science -
San Francisco State University
San Francisco, CASkills
Store Operations
Strategic Leadership
Team Management
Retail Inventory Management
Operations Management
Client Service Management
Timeline
Flagship Store Manager
Marc Jacobs
02.2024 - Current
District Manager, West
Outdoor Voices
10.2022 - 09.2023
District Manager, West
Mejuri
06.2021 - 09.2022
Flagship Store Manager
Mejuri
09.2020 - 05.2021
Human Resources Coordinator (Contract)
Vilebrequin
10.2018 - 01.2019
Talent & Engagement Coordinator
rag & bone
07.2016 - 07.2018
Bachelor of Science -
San Francisco State University