Kayla Mckenzie
Minneapolis,MN
Summary
Dynamic healthcare professional with a strong work ethic and exceptional time management skills, currently excelling as a Specialty Scheduler with Park Nicollet. Proven ability in appointment scheduling and patient care, ensuring seamless operations and high patient satisfaction. Adept at maintaining confidentiality and collaborating effectively with diverse teams.
Overview
7
7
years of professional experience
Work History
Specialty Scheduler Radiology
Park Nicollet Clinic
05.2025 - Current
- Managed incoming calls and inquiries regarding imaging procedures and scheduling availability.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
Pharmacy Technician
Health Partners Home Care
09.2023 - Current
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses
- Provided customer service to patients by answering questions about medications and health-related topics
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients
Senior Health Information Management
Allina Health
06.2022 - Current
- Maintained electronic medical records for all clients
- Tracked and processed release of information requests
- Supported administration staff with records requests to support patient care
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations
- Maintained complete confidentiality in accordance with organization and legal requirements
Patient Access Specialist
Hennepin Healthcare
12.2020 - Current
- Entered patient insurance, demographic and health information into software and confirmed records
- Maintained electronic medical records for all clients
- Processed and invoiced records requests from patients, providers and third parties
- Obtained information by contacting appropriate personnel or patients
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
Patient Access Representative
North Memorial Health Care
12.2018 - Current
- Responded to patient concerns and inquiries professionally and efficiently
- Verified demographics and insurance information to register patients in computer system
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
Specialty Scheduler
M Health Fairview
06.2024 - 05.2025
- Scheduling specialty appointments
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments
- Scheduled any necessary follow-up appointments, as directed by physicians
- Utilized advanced computer systems such as EHRs for accurate documentation of all transactions
- Maintained knowledge of current medical terminology and coding standards for accurate data entry
Education
High School Diploma - undefined
Northwest Passage High School
MNSome College (No Degree) - Nursing Assistant
Anoka Technical College
Skills
- Time management
- Team Player
- Appointment Scheduling
- Patient Care
- Patient Privacy
- Customer service skills
- Data entry
- Insurance Knowledge
- Authorization verification
- Specialist referrals
- Schedule coordination
- Strong work ethic
- Problem-solving
- Medical terminology
- Medical billing
Timeline
Specialty Scheduler Radiology
Park Nicollet Clinic
05.2025 - Current
Specialty Scheduler
M Health Fairview
06.2024 - 05.2025
Pharmacy Technician
Health Partners Home Care
09.2023 - Current
Senior Health Information Management
Allina Health
06.2022 - Current
Patient Access Specialist
Hennepin Healthcare
12.2020 - Current
Patient Access Representative
North Memorial Health Care
12.2018 - Current
High School Diploma - undefined
Northwest Passage High School
Some College (No Degree) - Nursing Assistant
Anoka Technical College